Last Updated June 26th 2026
AGREEMENT TO THESE TERMS & CONDITIONS
CLIENTLAB PROVIDES IMPLEMENTATION SERVICES, AUTOMATION SYSTEMS, AI CHAT AND QUALIFICATION TOOLS, CRM-RELATED SERVICES, AND RELATED SUPPORT THROUGH MULTIPLE ONLINE PLATFORMS, INCLUDING BUT NOT LIMITED TO HTTPS://WWW.CLIENTLAB.IO, HTTPS://APP.CLIENTLAB.IO, CHECKOUT PAGES, CONTRACT PAGES, PAYMENT AUTHORIZATION PAGES, AND CONNECTED THIRD-PARTY TOOLS, COLLECTIVELY, THE “SITES”. THESE TERMS GOVERN YOUR USE OF OUR SITES, SERVICES, PRODUCTS, SOFTWARE, AUTOMATIONS, AI SYSTEMS, AND ANY RELATED SERVICES OFFERED THROUGH THEM, INCLUDING THE AUTOMATIC CLIENT ENGINE™, SMARTCLOSER AI, AND SMARTCHAT AI WEBSITE WIDGET.
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE & SALE (THESE “TERMS”) BEFORE ACCESSING, USING, SUBSCRIBING, SIGNING AN AGREEMENT, AUTHORIZING PAYMENT, OR PLACING AN ORDER THROUGH ANY CLIENTLAB WEBSITE, ONLINE RESOURCE, CHECKOUT PAGE, CONTRACT PAGE, PAYMENT PAGE, OR CONNECTED SERVICE.
THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES, INCLUDING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION.
THESE TERMS OUTLINE MANDATORY PRE-DISPUTE RESOLUTION PROCEDURES. INITIATING A CHARGEBACK OR PAYMENT DISPUTE WITHOUT FIRST FOLLOWING THESE PROCEDURES, OR DOING SO WITHOUT A VALID CARD-NETWORK JUSTIFICATION, MAY CONSTITUTE A MATERIAL BREACH OF THIS AGREEMENT AND MAY RESULT IN SUSPENSION, RECOVERY OF AMOUNTS OWED, REIMBURSEMENT OF PERMITTED DISPUTE-RELATED FEES, COLLECTION ACTION, AND ANY OTHER REMEDIES AVAILABLE UNDER THIS AGREEMENT OR APPLICABLE LAW. SEE SECTION 19 - CHARGEBACKS, DISPUTES, DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER.
THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT AND ARE LEGALLY BINDING.
THIS IS A BINDING AGREEMENT
THESE TERMS, TOGETHER WITH OUR PRIVACY POLICY, DATA PROCESSING ADDENDUM, SERVICE AGREEMENTS, SIGNED CONTRACTS, CHECKOUT TERMS, PAYMENT AUTHORIZATIONS, AND ANY OTHER AGREEMENTS EXECUTED OR ACCEPTED AT THE TIME OF PURCHASE OR ENROLLMENT, FORM A LEGALLY BINDING AGREEMENT (“AGREEMENT”) BETWEEN YOU AND CLIENTLAB.
THIS AGREEMENT GOVERNS:
YOUR ACCESS TO AND USE OF THE SITES, SERVICES, SOFTWARE, PRODUCTS, AUTOMATIONS, AI SYSTEMS, OR RELATED SERVICES PROVIDED BY CLIENTLAB.
ANY ORDERS YOU PLACE THROUGH THE SITES, BY TELEPHONE, BY VIDEO CALL, BY EMAIL, THROUGH A CHECKOUT PAGE, THROUGH A CONTRACT PAGE, THROUGH A PAYMENT AUTHORIZATION PAGE, BY BANK TRANSFER, OR THROUGH ANY OTHER ACCEPTED METHOD OF PURCHASE.
YOUR USE OR ATTEMPTED USE OF THE PRODUCTS, SERVICES, SOFTWARE, AUTOMATIONS, AI SYSTEMS, OR RELATED SERVICES OFFERED BY CLIENTLAB.
THE TERMS OF ANY SIGNED AGREEMENT, CHECKOUT ACCEPTANCE, PAYMENT AUTHORIZATION, OR SERVICE CONTRACT ENTERED INTO AT THE TIME OF ENROLLMENT OR PURCHASE.
BY CHECKING THE BOX TO ACCEPT THESE TERMS, SIGNING A CONTRACT, AUTHORIZING PAYMENT, COMPLETING A PURCHASE, ACCESSING THE SERVICES, OR CONTINUING TO USE THE CLIENTLAB SITES OR SERVICES, YOU EXPRESSLY AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING THESE TERMS, OUR PRIVACY POLICY, OUR DATA PROCESSING ADDENDUM, AND ANY SIGNED SERVICE CONTRACT EXECUTED AT THE TIME OF PURCHASE OR ENROLLMENT. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY, YOU ARE NOT AUTHORIZED TO USE THE CLIENTLAB WEBSITES OR SERVICES IN ANY MANNER OR FORM WHATSOEVER.
GENERAL USE
The Sites are owned and maintained by Avatar First Ltd. (“ClientLab,” “we,” “our,” or “us”). The Sites include all information, tools, checkout pages, contract pages, payment authorization pages, software, automations, AI systems, services, and related resources made available by ClientLab.
By accessing, using, subscribing, signing an agreement, authorizing payment, placing an order, or continuing to use the Sites or Services, you and your business, including any authorized users, employees, contractors, representatives, or sub-users, agree to be bound by these Terms.
You must be at least 18 years old, or the legal age of majority in your jurisdiction of residence, and have authority to bind the business on whose behalf you are accessing, purchasing, or using the Sites or Services.
MODIFICATIONS TO THESE TERMS
MODIFICATIONS TO THESE TERMS
CLIENTLAB RESERVES THE RIGHT TO UPDATE, MODIFY, OR REPLACE THESE TERMS AND ANY DOCUMENTS INCORPORATED BY REFERENCE AT ANY TIME BY POSTING THE UPDATED VERSION ON OUR WEBSITES OR THROUGH ANOTHER REASONABLE METHOD.
Material changes that affect your legal rights, payment obligations, cancellation rights, or service access will be communicated by email, account notice, checkout notice, contract notice, or another conspicuous method.
Your continued use of the Sites or Services after any updated Terms become effective constitutes acceptance of those updated Terms, except where separate written acceptance is required by law or by a specific signed agreement.
Any new features, services, products, automations, AI systems, payment pages, contract pages, or connected tools added to the Sites or Services will also be subject to these Terms unless separate terms are expressly provided.
TABLE OF CONTENTS
Section 0 - Warranty Disclaimers and Non-Refundable Payment Terms
Section 1 – Website Use
Section 2 – Website User Conduct and Restrictions - License Terms
Section 3 – Our Privacy Statement and Data Processing Addendum Regarding Your Personal Information
Section 4 – User Information; Account Registration; Passwords; Prohibition Against Third-Party Agency Accounts
Section 5 – Purchase Ordering and Acceptance
Section 6 – Refunds for Physical Products
Section 7 – Trial Offers, Automatic Enrollment, Payment, Cancellation, and Refunds for Services and Subscriptions
Section 8 – Subscription Fees, Automatic Payments, Usage Charges, Optional Add-Ons, and Usage Limitations
Section 9 – Delivery Fees
Section 9A – Website Access, Supported Platforms, Code Installation, Setup Timing, and Client Responsibilities
Section 10 – ClientLab Products, Services, and Prices on the Website
Section 11 – Disclaimer: Results May Vary for Your Business
Section 12 – Your Obligations While Running Your Business
Section 13 – Voluntary Charitable Donations and Tax Implications
Section 14 – Affiliate Program and Commissions
Section 15 – ClientLab's Feedback and Media Usage
Section 16 – Compliance with Laws and Anti-Harassment Policy
Section 17 – Disclaimers of Other Warranties
Section 18 – Restrictions on Liability
Section 19 – Chargebacks, Disputes, Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
Section 20 – Additional Remedies for ClientLab
Section 21 – Indemnification
Section 22 – Copyright Infringement and Takedown Procedures
Section 23 – External Links
Section 24 – End of Agreement / Termination
Section 25 – Non-Renunciation
Section 26 – Jurisdiction and Governing Law
Section 27 – Events Beyond Control
Section 28 – Transfer of Rights
Section 29 – Electronic Agreement
Section 30 – Changes to the Agreement
Section 31 – Your Additional Representations and Warranties
Section 32 – Severability
Section 33 – Entire Agreement
Section 34 – AI Agent Usage Terms
Section 35 – Contacting Us
SECTION 0
WARRANTY DISCLAIMERS AND NON-REFUNDABLE PAYMENT TERMS
0.1 No Performance Guarantee; Client Responsibilities
ClientLab provides implementation services, automation systems, AI chat and qualification tools, CRM-related services, and related support intended exclusively for established businesses.
We do not guarantee revenue, sales, client acquisition, booked jobs, appointments, lead volume, conversion rates, advertising performance, or any specific business outcome.
By using the Sites or Services, you acknowledge that results depend on factors outside ClientLab’s control, including but not limited to your offer, pricing, market, advertising budget, lead quality, speed of follow-up, sales process, team capacity, customer service, fulfilment quality, and implementation of the systems provided.
ClientLab does not replace your sales team, estimating process, customer service team, advertising strategy, business operations, or professional judgment.
All leads, conversations, appointments, estimates, quotes, sales opportunities, and customer relationships remain your responsibility. You are solely responsible for contacting potential customers, conducting estimates, closing sales, delivering your services, honouring your offers, and complying with laws applicable to your business.
Any references to potential improvements in leads, follow-up, appointments, sales, revenue, efficiency, time saved, or business growth are illustrative only and do not constitute a promise, representation, warranty, guarantee, or expected result.
0.2 Business Opportunity Disclaimer
ClientLab’s tools and services are intended for established businesses and are not marketed as a business opportunity. Nevertheless, if applicable law deems any ClientLab program to fall within the definition of a “business opportunity,” ClientLab will comply with all disclosure, refund, and cancellation requirements required by applicable law.
ClientLab does not provide you with any of the following:
- Sales, leads, customer accounts, guaranteed appointments, guaranteed clients, or guaranteed revenue.
- Locations, territories, or protected markets for the purpose of making sales or delivering services.
- A guaranteed income, promised earnings, or any representation of assured success.
- A franchise, distributorship, dealership, multi-level marketing opportunity, sales placement system, or revenue-sharing opportunity.
- Training, coaching, software, automation, or support marketed as sufficient on its own to start, operate, or earn revenue from a business without your own existing business, offer, capacity, and execution.
ClientLab provides software systems, implementation support, automation infrastructure, AI-assisted conversation tools, and related business workflow support.
ClientLab does not own, fund, manage, or control your advertising accounts. ClientLab does not guarantee the performance of any advertisement, landing page, offer, AI conversation, lead follow-up sequence, sales process, or customer interaction.
You remain entirely responsible for your own marketing budget, advertising decisions, business operations, customer communications, sales outcomes, legal compliance, and fulfilment.
By using this website or purchasing any ClientLab product or service, you acknowledge and agree that you are not purchasing a business opportunity and that you are solely responsible for all outcomes resulting from your use of the tools, systems, implementation work, or support provided.
0.3 Application-Only Admission; Honest Disclosure Required
ClientLab operates on an application-only basis. You agree that any information submitted during the application process, including details about your business operations, capacity, offer type, and client acquisition process, is true, complete, and accurate. ClientLab reserves the right to decline access or revoke access without refund in the event of any material misrepresentation or omission in your application. The Sites and Services are not intended for individuals or hobbyists without a legally operating business. By proceeding with purchase or enrollment, you confirm that you have the infrastructure required to respond to leads, take calls, perform site visits, and fulfill client work. You understand that ClientLab is not intended to generate income autonomously or without consistent business effort.
0.4 All Payments Are Final and Non-Refundable
All purchases, subscriptions, setup fees, implementation fees, service payments, annual payments, and usage-related payments are final and non-refundable except as expressly stated in these Terms, in a signed agreement, or where a refund is required by non-waivable applicable law.
Dissatisfaction with results, lack of sales, lack of appointments, lack of lead volume, failure to use the Services, failure to implement the systems, changes in personal or business circumstances, changes in your advertising activity, or changes in your business priorities do not constitute grounds for refund.
Setup fees and implementation fees are paid for ClientLab’s initial work, preparation, configuration, setup, onboarding, and allocation of resources, and are non-refundable once paid.
Annual subscription payments are governed by the annual subscription terms stated in these Terms and any applicable signed agreement. Where an annual subscription is sold at a discounted annual rate, the annual subscription fee is earned in full upon payment and is strictly non-refundable except where required by non-waivable applicable law.
Free trial periods, delayed first-payment offers, promotional discounts, or limited-time offers do not make setup fees, implementation fees, annual payments, or other non-refundable charges refundable unless expressly stated in writing.
0.5 Binding Agreement and Dispute Enforcement
You agree to the payment, cancellation, refund, usage, overage, and dispute terms set forth in these Terms, any signed agreement, any checkout page, any payment authorization, and any accepted order form.
All subscription charges, setup fees, implementation fees, annual payments, usage charges, overage charges, optional add-ons, and additional service charges are final and non-disputable except as expressly permitted by these Terms, required by applicable law, required by card-network rules, or in the event of unauthorized or fraudulent use of your payment method.
Before initiating any chargeback, payment dispute, bank dispute, processor dispute, or external billing complaint, you agree to follow the dispute-resolution process stated in Section 19, except where this requirement is prohibited by applicable law or non-waivable payment-network rules.
A chargeback or payment dispute filed without first following the required dispute-resolution process, and without a valid basis under applicable law or payment-network rules, constitutes a material breach of this Agreement.
For the avoidance of doubt, nothing in these Terms limits any chargeback, billing-error, consumer-protection, or payment-dispute right that cannot legally be waived.
By completing a purchase, signing an agreement, authorizing payment, accessing the Sites, or using the Services, you acknowledge and agree to all terms in this Section 0.
SECTION 1
WEBSITE USE
To use the Website, you must be at least 18 years old (or the age of majority in your jurisdiction, if higher), have the legal capacity to enter into a binding agreement, and operate a business. By accessing or using the Website, you confirm that you meet all of these requirements.
SECTION 2
WEBSITE USER CONDUCT AND RESTRICTIONS - LICENSE TERMS
2.1 Intellectual Property and Ownership
All materials, systems, software, automations, AI agents, workflows, templates, strategies, documents, content, training materials, copy, designs, logos, images, videos, audio, downloadable resources, web applications, mobile applications, and related assets made available through ClientLab are protected by intellectual property laws, including copyright, trademark, trade secret, and other applicable laws.
You may not copy, reproduce, distribute, upload, display, publish, transmit, modify, adapt, resell, sublicense, reverse-engineer, or create derivative works from any ClientLab materials, systems, automations, workflows, templates, strategies, software, AI prompts, AI configurations, or related assets without our express written permission.
The use of ClientLab’s name, trademarks, logos, proprietary systems, workflows, templates, strategies, or platform materials is strictly prohibited except as expressly authorized in writing.
2.2 Website and Platform License
By using the website, platform, software, automations, AI systems, or services, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the applicable ClientLab materials solely for your internal business purposes and only during the period in which your account or subscription remains active and in good standing.
You acknowledge and agree that you do not acquire any ownership rights in ClientLab’s software, systems, workflows, automations, AI agents, prompts, templates, strategies, content, or related intellectual property.
2.3 Software and Image Licensing
If you purchase a subscription, implementation service, software access, automation setup, AI system, website widget, or related ClientLab service, you receive a limited, non-exclusive, non-transferable, revocable license to use the applicable systems solely for your own internal business use.
The software, automations, AI systems, workflows, templates, prompts, configurations, strategies, content, and all related intellectual property remain exclusively owned by ClientLab.
You may not modify, adapt, publish, transmit, sublicense, sell, copy, create derivative works from, reverse-engineer, redistribute, rebuild, clone, or transfer any part of the software, systems, workflows, automations, AI agents, prompts, configurations, templates, or related materials.
If you use any third-party images, creative assets, software, integrations, AI providers, CRM tools, communication tools, or external services through ClientLab, your use of those items may also be subject to the applicable third-party provider’s terms.
The use of any ClientLab materials, workflows, strategies, templates, AI systems, automations, or account configurations outside your own business, including transfer to another agency, consultant, SaaS provider, contractor, or third-party platform, is strictly prohibited and constitutes a material breach.
2.4 Unlawful or Harmful Use
You agree not to use or attempt to use the website, platform, or any software provided by ClientLab, whether alone or in conjunction with other systems, in any unlawful, unethical, or harmful manner. You further agree not to commit or attempt to commit any unlawful, unethical, or harmful act on or through the platform.
This includes, without limitation: dishonest business practices; violation of any applicable law; harming ClientLab’s reputation; hacking, digital interference, scraping, crawling, screen-grabbing or copying content; introducing malicious code; interfering with platform operations; framing or mirroring; reverse engineering; creating competitive offerings; infringing third-party intellectual property; exfiltrating data; or engaging in media manipulation. You may not violate the rights of ClientLab or any third party in any form.
2.5 Spam and Unsolicited Communications
ClientLab has a zero-tolerance policy toward spam and unsolicited communications. You agree not to engage in any communications that we, in our sole discretion and consistent with applicable law and industry standards, reasonably deem to constitute spam. This includes but is not limited to: unsolicited messages via social media, blogs, or email; misleading, false, obscene, profane, hateful, threatening, harassing, defamatory, libelous, or discriminatory content; or any content that incites harm, spreads misinformation, promotes unlawful behavior, or contains graphic violence or sexually explicit material.
2.6 Sensitive Data and Upload Restrictions
You agree not to upload, import, or incorporate into any lists, automations, or platform systems any data that includes social security numbers, national insurance numbers, bank details, passwords, security credentials, credit card information, or any other sensitive financial, personal, or health-related information. Uploading such data is strictly prohibited and may result in immediate account
termination.
2.7 Prohibited Business Activities
You agree not to use the platform to promote or support any illegal business activity, including but not limited to multi-level marketing (except where fully compliant with the FTC’s Business Guidance Concerning Multi-Level Marketing), the sale of illegal drugs (including non-compliant CBD products), or the infringement of intellectual property.
2.8 Email, SMS, and Electronic Communications Compliance
You agree to follow all applicable laws, regulations, platform rules, carrier rules, and industry standards when using the platform, services, automations, AI systems, or connected tools for email, SMS, MMS, voice, WhatsApp, chat, or any other electronic communication.
SMS, MMS, voice, WhatsApp, telephony, A2P registration, and related communication services are not included by default unless expressly stated in your signed agreement, checkout page, order form, or service description.
If any SMS, MMS, voice, WhatsApp, telephony, A2P, or similar communication service is requested, enabled, connected, or used, you are solely responsible for ensuring that you have the required consent, opt-in records, privacy policy, terms, disclosures, registration information, business information, message content, and compliance materials required by applicable law, carriers, platforms, and service providers.
You agree not to use the platform or services to send messages to purchased, rented, scraped, harvested, programmatically generated, or non-permission-based lists.
You agree to include required unsubscribe options, opt-out mechanisms, business identification, physical address information, privacy policy links, and other legally required disclosures where applicable.
You agree not to manipulate headers, metadata, sender identity, caller identity, domain identity, business identity, or message content in a misleading or deceptive way.
ClientLab may refuse to enable, pause, suspend, or disable any communication feature if we believe required compliance materials are missing, inaccurate, incomplete, or likely to create legal, carrier, platform, deliverability, or reputational risk.
2.9 Business Communications Liability
All communications initiated, sent, received, routed, automated, generated, or assisted through the platform, services, automations, AI systems, or connected tools are deemed to originate from you or your business.
ClientLab provides tools, systems, implementation support, automations, AI-assisted workflows, and technical infrastructure. ClientLab does not assume responsibility for your communication practices, offers, claims, customer promises, lead handling, opt-in records, message content, call content, follow-up process, or compliance obligations.
You are solely responsible for ensuring that your communications comply with all applicable laws and regulations, including where applicable the TCPA, CAN-SPAM Act, state privacy laws, telemarketing rules, carrier rules, A2P requirements, platform policies, and any equivalent laws in your jurisdiction.
If ClientLab stores opt-in or communication-related data, such as timestamp, source URL, form content, IP address, conversation history, or consent records, such storage is provided as a technical support function only and does not transfer legal responsibility for compliance from you to ClientLab.
You agree to indemnify, defend, and hold harmless ClientLab from any claim, penalty, fine, chargeback, dispute, enforcement action, carrier suspension, platform restriction, or legal demand arising from your communications, message content, consent practices, follow-up activity, or misuse of communication features.
2.10 Review Gating Restrictions
If you use any ClientLab review, testimonial, reputation, referral, or feedback-related system, template, workflow, automation, or AI-assisted process, you are solely responsible for complying with all applicable laws, regulations, and platform rules regarding reviews, testimonials, endorsements, review requests, review gating, and customer feedback.
You may not selectively solicit reviews only from customers expected to leave positive feedback, suppress negative feedback, misrepresent customer sentiment, offer undisclosed incentives for reviews, or use the system in any way that violates FTC guidance, platform rules, or applicable law.
ClientLab provides review-related tools, templates, workflows, or automations as neutral technical tools on an “AS IS” and “WITH ALL FAULTS” basis.
You agree to indemnify, defend, and hold harmless ClientLab from any claims, liabilities, fines, penalties, damages, or legal fees arising from your use or misuse of any review, testimonial, reputation, referral, or feedback-related feature.
2.11 Third-Party Integrations and Services
You understand and agree that ClientLab may integrate with, connect to, configure, rely on, or pass data through third-party services, including but not limited to CRM platforms, payment processors, AI providers, email providers, SMS providers, telephony providers, hosting providers, analytics tools, calendar tools, advertising platforms, form tools, and automation services.
ClientLab does not own or control third-party services and makes no warranty regarding their availability, pricing, security, accuracy, reliability, performance, compliance, policies, or continued operation.
Third-party services may change their pricing, features, rules, APIs, limits, approval requirements, compliance requirements, or terms at any time.
Your use of third-party services may be subject to their separate terms, privacy policies, acceptable-use policies, billing rules, usage charges, and compliance requirements.
ClientLab is not liable for service outages, pricing changes, rejected registrations, suspended accounts, failed integrations, deliverability issues, API changes, data restrictions, account reviews, payment holds, platform bans, or other issues caused by or arising from third-party services.
2.12 International Use
If you access or use the Sites or Services from outside Bulgaria, you are solely responsible for ensuring that your access, use, advertising, communications, data practices, and business operations comply with the laws applicable to your business and jurisdiction. ClientLab makes no representation that the Services are appropriate, permitted, or legally available in every jurisdiction, and access from jurisdictions where such access or use is unlawful is prohibited.
2.13 License Scope and Termination
By subscribing to, purchasing, accessing, or using any ClientLab service, software, automation, AI system, website widget, template, workflow, or related material, you receive a limited, non-exclusive, non-transferable, revocable license to use the applicable materials solely in connection with your own internal business operations.
All rights, ownership, and intellectual property associated with ClientLab’s systems, software, automations, AI agents, workflows, prompts, configurations, templates, strategies, content, documents, and related materials remain exclusively with ClientLab.
If your subscription, account, agreement, or access is cancelled, suspended, terminated, or not in good standing, your license immediately expires unless ClientLab expressly agrees otherwise in writing.
After termination or cancellation, you must not continue using, copying, operating, transferring, recreating, reverse-engineering, reselling, sublicensing, or providing access to any ClientLab-owned systems, workflows, templates, automations, AI agents, prompts, configurations, strategies, or related intellectual property.
Continued use after termination constitutes unauthorized use and may result in legal action, injunctive relief, damages, recovery of fees, and any other remedies available under law or equity.
SECTION 3
OUR PRIVACY STATEMENT AND DATA PROCESSING ADDENDUM REGARDING YOUR PERSONAL INFORMATION
3.1 Privacy Commitment
At ClientLab, we highly value your privacy and are committed to safeguarding your non-public, personal information. Any personal information you provide us through the Website is governed by our Privacy Statement, which outlines how we collect, use, and protect your data. Additionally, if you and/or your end users are located in certain regions such as the European Union, United Kingdom, Brazil, or California (USA), our Data Processing Addendum (DPA) also applies to your personal information. For GDPR and UK GDPR purposes you are the Data Controller of lead data you upload or collect, and ClientLab acts as your Data Processor.
3.2 Access to Legal Policies
For more information on our Privacy Statement, please visit https://www.clientlab.io/privacy.
To view our DPA, please visit https://www.clientlab.io/dpa.
3.3 Changes to Privacy Policy or DPA
We reserve the right to make reasonable modifications to our Privacy Statement and DPA from time-to-time. Where required by law, or in the case of material changes, we will notify you via email or your account dashboard after such changes take effect.
3.4 Incorporation by Reference
By using our services, you acknowledge that you have read and agreed to our Privacy Statement and DPA, which are incorporated into this Agreement by reference.
SECTION 4
USER INFORMATION; ACCOUNT REGISTRATION; PASSWORDS; PROHIBITION AGAINST THIRD-PARTY AGENCY ACCOUNTS
4.1 Account Registration and Accuracy
To use ClientLab’s services, you may be required to create an account, complete an application, sign an agreement, complete checkout, authorize payment, submit onboarding information, or provide business details required for setup, implementation, billing, compliance, or service delivery.
By submitting information to ClientLab, you confirm that all information you provide is true, complete, accurate, current, and not misleading.
You agree not to impersonate another person or entity, misrepresent your authority to act for a business, provide false business information, use inaccurate payment or billing details, or withhold information that is material to ClientLab’s decision to accept, activate, configure, or continue providing services to you.
You are responsible for promptly updating ClientLab if any submitted account, business, billing, contact, service-area, compliance, or onboarding information becomes inaccurate or incomplete.
4.2 Account Security and Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share, transfer, or allow access to your account by any third party. You are fully responsible for all activities conducted through your account and must notify ClientLab immediately upon becoming aware of any unauthorized access or use.
4.3 Confidentiality Obligations
You agree to keep confidential any non-public, proprietary, or confidential information disclosed by ClientLab to you, including but not limited to technical details, pricing, business strategies, and information about other ClientLab users or their customers.
4.4 Prohibition on Third-Party Agency Use
ClientLab strictly prohibits the creation, operation, resale, sublicensing, transfer, or use of any ClientLab account, system, automation, workflow, template, AI agent, prompt, configuration, or related service for unrelated third-party businesses, agency clients, consulting clients, SaaS clients, or external customers without ClientLab’s express written permission.
You may use ClientLab’s services only for your own internal business operations unless a separate written agreement expressly allows broader use.
If ClientLab determines that you are operating an agency account, reselling access, copying systems for third parties, using ClientLab materials to serve unrelated businesses, or otherwise using the services outside the permitted license scope, ClientLab may suspend or terminate access, adjust pricing, require a separate agreement, or pursue any available legal or equitable remedies.
Any unauthorized third-party agency use constitutes a material breach of these Terms.
4.5 Limitation of Liability for Unauthorized Use
Failure to comply with your obligations under this section may result in loss or damages for which ClientLab is not liable. Please refer to Section 18 for more information on limitations of liability.
SECTION 5
PURCHASE ORDERING AND ACCEPTANCE
5.1 Ordering Process and Payment
To purchase any product or service from ClientLab, you may be required to complete an application, sign an agreement, accept checkout terms, authorize payment, complete a Stripe checkout, complete a Wise bank transfer, provide billing details, or complete another approved purchase process.
An order is not considered accepted until ClientLab confirms acceptance, receives required payment or payment authorization, and receives any required signed agreement, checkout acceptance, or onboarding information.
Submission of an electronic order, signed agreement, checkout form, payment authorization, payment attempt, or order confirmation email does not by itself require ClientLab to accept, activate, configure, or continue providing services.
5.2 Incomplete or Inaccurate Orders
If any required information is missing or inaccurate, we may request additional details and reserve the right to cancel or limit your order in our sole discretion.
5.3 Order Modification and Cancellation
To modify or cancel a pending order, you must contact ClientLab immediately at [email protected].
ClientLab may, in its discretion, attempt to accommodate a modification or cancellation request before processing, setup, implementation, activation, or resource allocation has begun.
Once payment has been made, a contract has been signed, implementation work has started, setup resources have been allocated, or the order has been accepted, cancellation and refund rights are governed by these Terms, the applicable signed agreement, the checkout terms, and the payment authorization accepted at purchase.
5.4 Product and Service Availability
All products, services, software, automations, AI systems, implementation services, widgets, integrations, and related features are subject to availability, eligibility, technical feasibility, third-party platform access, and ClientLab’s acceptance.
ClientLab may refuse, delay, suspend, modify, or cancel an order if required information is missing, the service is unavailable, the requested setup is technically unsuitable, third-party access is unavailable, compliance materials are incomplete, payment authorization fails, or ClientLab determines that the order presents legal, operational, reputational, financial, or technical risk.
If ClientLab cancels an order before acceptance and before implementation work, setup, activation, or resource allocation has begun, any payment already received for that cancelled order will be refunded unless otherwise stated in a signed agreement or required by law.
5.5 Geographic and Customer Restrictions
We reserve the right to limit the sale of our products or services to any individual, business, geographic region, or jurisdiction on a case-by-case basis, in our sole discretion.
5.6 Pricing and Currency
All listed prices are in U.S. Dollars unless expressly stated otherwise.
Payments must be made in U.S. Dollars unless ClientLab expressly agrees to another currency or payment method in writing.
The specific price, billing frequency, setup fee, implementation fee, annual fee, subscription fee, trial period, promotional deadline, usage authorization, and payment schedule applicable to your purchase are the terms shown in the signed agreement, checkout page, payment authorization, Wise payment page, Stripe checkout, order form, or accepted offer at the time of purchase.
5.7 Agreement to Terms
By submitting a purchase order, signing an agreement, checking a consent box, authorizing payment, completing checkout, making a bank transfer, providing payment details, or accessing the Services, you affirm your acceptance of these Terms and all policies, agreements, checkout terms, payment authorizations, and documents incorporated by reference.
If a signed agreement, checkout page, payment authorization, or accepted order form includes specific commercial terms, those specific commercial terms apply to that purchase together with these Terms.
If there is a conflict between these Terms and a signed agreement or accepted checkout/payment authorization, the signed agreement or accepted checkout/payment authorization will control the specific commercial terms for that purchase, unless expressly stated otherwise.
SECTION 6
REFUNDS FOR PHYSICAL PRODUCTS
6.1 No Physical Goods
ClientLab does not sell or ship any physical goods.
6.2 Digital-Only Delivery
All products, services, and licenses provided by ClientLab are delivered digitally.
6.3 Physical Policies Not Applicable
As such, return shipping, delivery disputes, and physical refund policies do not apply.
6.4 Error Resolution
If you believe you have made a purchase in error, please review our general refund and licensing terms or contact our support team using the official support channels listed in Section 35.
SECTION 7
TRIAL OFFERS, AUTOMATIC ENROLLMENT, PAYMENT, CANCELLATION, AND REFUNDS FOR SERVICES AND SUBSCRIPTIONS
7.0 Trial Offers and Delayed First Payment Offers
ClientLab may, at its discretion, offer a free trial, delayed first-payment period, promotional subscription period, or limited-time payment incentive on selected products or services.
Any such offer applies only if it is expressly stated on the signed agreement, checkout page, payment authorization, order form, or accepted offer at the time of purchase.
A free trial, delayed first-payment period, or promotional subscription period applies only to the subscription portion of the offer unless expressly stated otherwise.
Setup fees, implementation fees, annual payments, Wise payments, usage charges, optional add-ons, overages, and additional services remain payable and non-refundable unless expressly stated otherwise in writing.
If a promotional deadline applies, including a same-day or midnight deadline, the offer must be accepted, signed, authorized, and/or paid within the stated deadline. If the deadline is missed, the promotional terms expire and the standard payment terms for that offer apply.
For offers that include a 4-week free subscription period, the first recurring subscription payment will be charged after the 4-week free period ends, unless the signed agreement, checkout page, or payment authorization states otherwise.
For offers that do not include a 4-week free subscription period, the first recurring subscription payment is due at checkout, before activation, or on the date stated in the signed agreement, checkout page, or payment authorization.
7.1 Automatic Enrollment and Recurring Billing After Trial
If your accepted offer includes a free trial or delayed first-payment period, your subscription will automatically continue after that period unless cancelled in accordance with these Terms and any applicable signed agreement or checkout terms.
By accepting the offer, signing an agreement, completing checkout, or authorizing payment, you authorize ClientLab to charge your payment method automatically when the free trial or delayed first-payment period ends.
After the first subscription payment is charged, recurring subscription payments will continue according to the billing frequency stated in the signed agreement, checkout page, payment authorization, or accepted offer.
For ClientLab subscriptions billed every 4 weeks, the recurring billing cycle is every 4 weeks, not monthly, unless expressly stated otherwise.
Failure to use the Services during a free trial, delayed first-payment period, promotional period, or active subscription period does not cancel the subscription and does not remove your payment obligations.
7.1.1 Four-Weekly Subscription Cancellation Terms
If you are on a subscription billed every 4 weeks, you may cancel future renewal payments by submitting a cancellation request using the cancellation method stated in these Terms, your signed agreement, your checkout terms, or your account dashboard.
Cancellation takes effect at the end of the current 4-week billing cycle unless your signed agreement states otherwise.
No partial, prorated, or unused-time refunds are issued for the current 4-week billing cycle.
To avoid being charged for the next 4-week billing cycle, your cancellation request must be submitted at least 72 hours before your next scheduled payment.
If a cancellation request is submitted less than 72 hours before the next scheduled payment, the next payment may still be processed and the cancellation will take effect at the end of that next 4-week billing cycle.
Cancellation of a subscription does not cancel, reduce, refund, or waive any setup fee, implementation fee, annual payment, usage charge, overage, optional add-on, additional service charge, unpaid balance, or other amount already due.
7.1.2 Yearly Subscription Terms and Commitment
For the purposes of these Terms, an annual, yearly, or year-long subscription means a fifty-two-week subscription term unless expressly stated otherwise in the applicable signed agreement, checkout page, or payment authorization.
If you purchase an annual subscription, yearly subscription, or year-long subscription, you are committing to a non-cancellable fifty-two-week subscription term.
When you purchase an annual subscription to ClientLab, you receive a discounted rate in exchange for committing to the full fifty-two-week term.
In consideration for this discounted rate, you agree that the annual subscription fee is earned in full upon payment and is strictly non-refundable.
No refunds, whether full, partial, or prorated, will be issued if you choose to stop using the service before your fifty-two-week term is complete.
This policy is in place to protect the integrity of the annual discount, and you acknowledge that the annual subscription may not be used as a short-term trial or to test the service at a reduced rate.
Annual subscriptions do not automatically renew. Prior to the conclusion of your fifty-two-week term, ClientLab will contact you to confirm if you wish to renew and will provide the applicable pricing and payment instructions for the subsequent term. If you choose not to renew, or if renewal payment is not received by the end of your current term, your subscription will expire and access to the Services will be suspended. Your access to the service will continue for the remainder of your paid committed term unless your account is suspended or terminated earlier under these Terms.
If your annual subscription is paid by Wise, Revolut, ACH, wire transfer, bank transfer, or another non-card payment method, renewal is not guaranteed until the applicable renewal payment has been received and accepted by ClientLab.
ClientLab may send a renewal invoice, payment link, or bank transfer instructions before the end of the current term.
If renewal payment is not received by the required renewal date, ClientLab may allow the subscription to expire, suspend access, update pricing, or require a new agreement before continuing services.
This non-refundable policy is superseded only where a refund is required by a non-waivable right under applicable law.
7.2 Secure Payment Processing
Card payments, Stripe checkout payments, payment authorizations, and other card-based transactions are processed by third-party payment processors, which may include Stripe or another approved provider.
ClientLab does not store, process, or have access to your full card number or sensitive cardholder data.
Payment information is submitted through secure payment environments operated by the relevant third-party payment processor.
Where a ClientLab-hosted checkout page, consent page, contract page, or payment authorization page is used, you may be required to affirmatively accept these Terms, the Privacy Policy, the applicable signed agreement, checkout terms, and/or payment authorization before payment can be completed.
The specific consent, checkout, and payment authorization language presented at the point of purchase may vary depending on the product, payment method, trial period, subscription type, or accepted offer.
The language displayed and accepted at checkout, on a payment authorization page, on a Wise consent page, or in a signed agreement forms part of the Agreement for that purchase.
AS-IS NOTICE – Except where prohibited by law, the ClientLab platform and related services are provided “AS IS” and “WITH ALL FAULTS,” and the limited remedies in Section 17 apply.
7.3 Wise, Bank Transfer, and Third-Party Payment Links
ClientLab may accept payment by Wise, Revolut, ACH, wire transfer, bank transfer, third-party payment link, or another approved non-card payment method.
Before receiving bank transfer details or completing certain third-party payment flows, you may be required to accept these Terms, sign an agreement, complete a consent page, check an agreement box, or accept a payment authorization.
A bank transfer, Wise payment, or third-party payment does not replace any requirement to sign an agreement, accept checkout terms, complete onboarding, or maintain a valid Stripe or card authorization for recurring payments, usage charges, overages, optional add-ons, or additional services where required.
You are responsible for using the correct payment amount, payment reference, bank details, and payment method provided by ClientLab.
ClientLab is not responsible for delays, failed transfers, incorrect references, intermediary bank issues, currency conversion issues, banking fees, rejected transfers, or payments sent to incorrect details entered by you.
Services may not be activated until required funds have cleared, required agreements have been accepted, and any required payment authorization has been completed.
7.4 Limited Performance-Based Refund
If ClientLab fails to make the core paid service materially accessible for an aggregate of five (5) consecutive business days in any thirty-day period, you may request a pro-rated refund of subscription fees for the affected period.
The refund request must be submitted within ten (10) days of the outage.
This limited refund applies only to the affected subscription fees for the affected period.
It does not apply to setup fees, implementation fees, annual subscription payments except where required by law, usage charges, overages, optional add-ons, third-party charges, bank fees, payment processing fees, or additional services.
This limited refund does not apply to issues caused by your own account access, internet connection, device, browser, staff, missed onboarding steps, failure to provide required information, third-party platforms, disconnected integrations, suspended third-party accounts, failed payment methods, rejected compliance registrations, advertising account issues, or actions outside ClientLab’s reasonable control.
For the avoidance of doubt, nothing in this Section limits any chargeback, billing-error, consumer-protection, or payment-dispute right that cannot legally be waived.
SECTION 8
SUBSCRIPTION FEES, AUTOMATIC PAYMENTS, USAGE CHARGES, OPTIONAL ADD-ONS, AND USAGE LIMITATIONS
8.1 Subscription Fees & Payment Obligations
You are responsible for paying all fees due in connection with your accepted offer, signed agreement, checkout page, payment authorization, order form, or subscription.
Fees may include setup fees, implementation fees, subscription fees, annual subscription payments, recurring 4-weekly subscription payments, usage charges, optional add-ons, overages, additional service charges, or other approved charges.
Payment is due at the time stated in the applicable signed agreement, checkout page, payment authorization, Wise payment page, Stripe checkout, order form, or accepted offer.
Failure to use the Services, complete onboarding, provide requested information, respond to implementation requests, use the installed systems, or generate results from the Services does not relieve you of your payment obligations.
ClientLab may suspend, pause, restrict, or terminate access to the Services if payment is not received when due.
8.2 Automatic Payments and Recurring Billing
By subscribing, authorizing payment, completing checkout, signing an agreement, or keeping a payment method on file, you authorize ClientLab to automatically charge your designated payment method for all amounts due under your accepted offer.
Recurring subscriptions are billed according to the billing frequency stated in the signed agreement, checkout page, payment authorization, or accepted offer.
Where a subscription is billed every 4 weeks, billing occurs every 4 weeks, not monthly.
If your accepted offer includes a free trial or delayed first-payment period, the first recurring payment will be charged when that period ends unless the signed agreement, checkout page, or payment authorization states otherwise.
You are responsible for maintaining a valid payment method on file for recurring subscription charges, usage charges, optional add-ons, overages, and any additional approved charges.
If a payment fails, ClientLab may retry the payment, request updated payment details, suspend outbound activity, pause automations, restrict access, stop implementation work, disable AI systems, or suspend services until payment is successfully collected.
8.3 Wise Payments, Bank Transfers, and Card Authorization
Some ClientLab offers require payment by Wise, Revolut, ACH, wire transfer, bank transfer, third-party payment link, or another approved non-card payment method.
A Wise payment, bank transfer, or other non-card payment may be used for setup fees, implementation fees, annual payments, or other upfront charges.
Where your accepted offer requires a Stripe checkout, card authorization, or payment method on file for recurring payments, usage charges, overages, optional add-ons, or additional services, you must complete that authorization even if an upfront payment has already been made by Wise, ACH, wire transfer, bank transfer, or another non-card method.
ClientLab may delay activation, onboarding, implementation, or access until required funds have cleared and any required payment authorization has been completed.
8.4 Usage Charges, Overages, and Optional Add-Ons
Your subscription may include access to ClientLab systems, automations, AI tools, CRM-related services, website widgets, or implementation support as stated in your accepted offer.
Certain features, services, integrations, messages, AI usage, communication tools, premium actions, third-party services, optional add-ons, usage top-ups, or high-volume usage may create additional costs.
You authorize ClientLab to charge your payment method for optional add-ons, extra services, usage top-ups, usage overages, third-party pass-through costs, or additional usage charges that you request, approve, enable, or incur under your accepted offer, signed agreement, checkout page, payment authorization, or these Terms.
ClientLab is not required to absorb third-party usage costs, supplier charges, high-volume usage, optional services, or additional infrastructure costs unless expressly stated in your accepted offer.
Where an additional charge requires approval, approval may be given by signed agreement, checkout acceptance, payment authorization, email, written message, account action, continued use of an enabled feature, or another clear affirmative action.
8.5 Usage Rate Schedule
Current usage rates, metered charges, optional add-on costs, pass-through costs, and third-party infrastructure charges may be published in a separate Usage Rate Schedule, pricing page, checkout page, signed agreement, or payment authorization.
The Usage Rate Schedule may include charges for items such as AI messages, CRM usage, premium workflow actions, emails, email verification, SMS, MMS, voice, WhatsApp, telephony, A2P registration, content generation, integrations, data services, or other usage-based services.
ClientLab may update usage rates and pass-through charges to reflect changes in supplier pricing, third-party platform pricing, infrastructure costs, carrier fees, processor fees, AI provider costs, or operational costs.
Updated usage rates apply to future usage after publication, notice, checkout acceptance, payment authorization, or another reasonable method of communication.
Subscription pricing and usage pricing are separate. A change to usage rates does not necessarily change your base subscription fee.
8.6 SMS, A2P, Telephony, and Communication Services Not Included by Default
SMS, MMS, voice, WhatsApp, telephony, A2P registration, carrier registration, number registration, and related communication services are not included by default unless expressly stated in your signed agreement, checkout page, order form, or accepted offer.
If you request, approve, enable, or use SMS, MMS, voice, WhatsApp, A2P, telephony, or related communication services, you are responsible for any related setup work, registration requirements, compliance requirements, usage costs, carrier fees, number fees, pass-through charges, rejected registration fees, or third-party charges.
ClientLab may refuse to enable or continue communication services if required compliance materials, business information, opt-in records, privacy policy language, registration information, or carrier requirements are missing, incomplete, rejected, or unsuitable.
You remain solely responsible for ensuring that any communication services used in connection with your business comply with applicable law, carrier rules, platform rules, and consent requirements.
8.7 Excessive Use, Abnormal Use, and Service Protection
If ClientLab determines that your usage is excessive, abnormal, abusive, technically burdensome, commercially unreasonable, non-compliant, or likely to create legal, operational, financial, carrier, supplier, platform, infrastructure, or reputational risk, ClientLab may take reasonable protective action.
Protective action may include throttling usage, pausing automations, disabling outbound activity, limiting AI usage, suspending communication features, requiring additional payment authorization, requiring a usage deposit, requiring an upgraded service level, requiring compliance materials, or suspending access to affected services.
ClientLab may take such action to protect service stability, third-party accounts, platform access, deliverability, supplier relationships, infrastructure capacity, legal compliance, or other users.
Excessive or abnormal use does not waive your obligation to pay for usage already incurred.
8.8 Platform Updates, Supplier Changes, and Pricing Adjustments
ClientLab may modify, replace, suspend, discontinue, or update any part of the Services, software, automations, AI systems, integrations, workflows, third-party services, usage-based features, or platform functionality at any time.
ClientLab relies on third-party platforms, software providers, AI providers, payment processors, communication providers, carriers, hosting providers, CRM systems, and other suppliers.
Those third parties may change pricing, features, APIs, limits, terms, approval rules, compliance requirements, usage fees, availability, or access conditions at any time.
ClientLab is not liable for changes, outages, removals, limitations, price increases, approval failures, rejected registrations, suspended accounts, API changes, or service interruptions caused by third-party providers.
ClientLab may revise usage rates, optional add-on pricing, pass-through charges, implementation requirements, or service availability in response to third-party changes, supplier pricing, infrastructure costs, legal requirements, platform requirements, or operational changes.
For existing subscriptions, changes to base subscription pricing are governed by Section 10. Usage charges, third-party pass-through costs, optional add-ons, and metered charges may change separately from base subscription pricing.
SECTION 9
DELIVERY FEES
ClientLab does not ship or deliver physical goods.
All products, services, software access, implementation work, automations, AI systems, website widgets, documents, templates, training, support, meetings, and related services are delivered digitally.
Delivery may occur by email, account access, platform access, online meeting, shared document, contract page, checkout page, onboarding form, direct setup work, or another digital method.
No shipping, handling, courier, customs, postal, or physical delivery fees apply unless expressly stated in a signed agreement or accepted offer.
Fulfilment is deemed to have begun once ClientLab starts onboarding, setup, implementation, configuration, account preparation, access provisioning, support, or any other digital delivery work.
Where a ClientLab service includes installation of a website widget, chat script, tracking script, embedded code, or similar website code, the additional access, timing, installation, and client responsibility terms in Section 9A also apply.
SECTION 9A
WEBSITE ACCESS, SUPPORTED PLATFORMS, CODE INSTALLATION, SETUP TIMING, AND CLIENT RESPONSIBILITIES
9A.1 Website Code Installation
Some ClientLab services may require installation of a website widget, chat script, tracking script, embedded code, header code, footer code, or similar website code on your website.
You acknowledge and agree that website code installation depends on your website platform, website plan, domain setup, account permissions, third-party provider rules, hosting environment, plugins, themes, developer workflow, and any restrictions imposed by your website provider, hosting provider, web developer, agency, or internal technical team.
ClientLab is not responsible for ensuring that your website platform, plan, domain, hosting environment, developer workflow, or third-party provider account is capable of accepting third-party scripts, custom code, JavaScript, header code, footer code, or equivalent website code.
You are solely responsible for ensuring that your website, website plan, platform permissions, domain setup, and technical environment are capable of accepting the code required for the ClientLab service you purchased.
9A.2 Supported Platforms for Direct Installation
Where your website is built on one of the supported platforms listed below, ClientLab may directly install the required website code if you provide the required access, permissions, and platform readiness.
Supported platforms for direct installation are currently limited to:
WordPress
Wix
Squarespace
GoHighLevel / HighLevel
ClickFunnels Classic
ClickFunnels 2.0 / Workspace
Direct installation is included only where ClientLab determines, in its reasonable discretion, that the website platform, website plan, account permissions, domain setup, and available access are sufficient for ClientLab to install the code without requiring specialist developer tools, hosting access, server access, deployment tools, custom development work, or third-party agency involvement.
ClientLab may refuse, delay, pause, or convert direct installation into a developer handover if the platform, access, permissions, plan, website configuration, or technical environment is unsuitable for direct installation.
9A.3 Required Access and Platform Requirements
Part of the ClientLab installation may involve placing a specific type of code into the header, footer, settings area, tracking-code area, custom-code area, or equivalent global code area of your website.
Some website platforms do not allow this type of code to be added on all plans. Some platforms require a paid plan, connected domain, published website, upgraded subscription, specific code-injection feature, plugin access, or similar capability before third-party scripts, header code, footer code, JavaScript, tracking code, chat widgets, or equivalent code can be added.
You are responsible for ensuring that your website is on a platform, plan, and setup that allows the required code to be installed. If your current website platform or plan does not allow the required code to be added, you are responsible for upgrading your plan, changing the relevant platform setting, connecting or publishing your domain where required, or arranging another installation method at your own cost.
In addition to having a compatible website platform and plan, you must also create user access for ClientLab so we can log in to the relevant website platform and make the required installation changes for you, where direct installation is supported.
Different website platforms use different user roles, permission settings, and access levels. Not every user role is allowed to add code, edit website settings, access funnels, access page settings, publish changes, or manage header/footer code.
To the best of ClientLab’s understanding as of the “Last Updated” date stated at the top of these Terms, the information below outlines the supported platforms where ClientLab may directly install the code on your behalf, the minimum user access role you need to create for us, the official platform guide showing how to invite or add us as a user, and the minimum platform or plan requirement we understand is needed for this type of code installation.
ClientLab does not own or control these website platforms, and we do not continuously monitor every platform’s current plans, permissions, pricing, interface, documentation, or technical rules. Platform requirements may change at any time.
You are responsible for checking that the information below is still current for your website platform, creating the correct user access level, maintaining the required website plan, and ensuring that your website allows the required code to be installed.
Unless ClientLab agrees otherwise in writing, the minimum access requirements and client invite guides are as follows:
Platform: WordPress.
Minimum access / role required: Administrator.
Client invite guide: https://wordpress.org/documentation/article/users-screen
Minimum platform / site requirement: Self-hosted WordPress has no separate platform plan requirement. WordPress.com Free sites are not sufficient where header/footer code, plugins, or equivalent code access is required. WordPress.com sites must be on a plan that allows the required code or plugin access.
Platform: Wix.
Minimum access / role required: Website Manager.
User invite guide: https://support.wix.com/en/article/inviting-people-to-contribute-to-your-site
Minimum platform / site requirement: Site must be published and have a connected domain before custom code can be added. Any required Wix paid plan, domain connection, or custom code capability is your responsibility.
Platform: Squarespace.
Minimum access / role required: Administrator.
User invite guide: https://support.squarespace.com/hc/en-us/articles/206537287-Inviting-a-contributor
Minimum platform / site requirement: Site must be on a plan that supports Code Injection or equivalent custom code capability. If your plan does not support Code Injection, you are responsible for upgrading or arranging installation another way.
Platform: GoHighLevel / HighLevel.
Minimum access / role required: User with Funnels permission enabled.
User invite guide: https://help.gohighlevel.com/support/solutions/articles/48000982600-user-access
Minimum platform / site requirement: No separate plan requirement is identified by ClientLab for this purpose, but you must provide access to the relevant sub-account/location and enable the permissions required to edit the relevant funnel, website, page, settings, or publish controls.
Platform: ClickFunnels Classic.
Minimum access / role required: Sub-user with Funnels permission.
User invite guide: https://support.clickfunnels.com/en/articles/12734048-managing-sub-users-and-sub-user-account-setup
Minimum platform / site requirement: Your ClickFunnels plan must allow sub-users and the required funnel/page permissions. If your plan does not allow the required sub-user access, you are responsible for upgrading or arranging installation another way.
Platform: ClickFunnels 2.0 / Workspace.
Minimum access / role required: Funnel Builder.
User invite guide: https://support.myclickfunnels.com/docs/how-to-add-team-members-or-subusers-for-collaboration
Minimum platform / site requirement: Your ClickFunnels 2.0 plan must allow team members and the required funnel/workspace permissions. If your plan does not allow the required access, you are responsible for upgrading or arranging installation another way.
ClientLab may update supported platforms, access requirements, or documentation links from time to time where platform rules, interfaces, permissions, or plan requirements change.
9A.4 Client Responsibility for Upgrades, Domains, Permissions, and Access
You are responsible for providing working login access, the correct user role, sufficient permissions, any required paid website plan, any required domain connection, any required platform upgrade, and any required confirmation or approval needed to allow code installation.
If your website provider requires a paid plan, connected domain, published site, upgraded subscription, specific permission level, developer access, agency approval, hosting access, or any other condition before code can be installed, you are solely responsible for satisfying that requirement.
ClientLab is not responsible for the cost of upgrading your website platform, connecting your domain, changing website providers, paying your web developer, paying your website agency, restoring access, fixing account permissions, or resolving restrictions imposed by your website platform, website provider, hosting provider, developer, or agency.
If you fail to provide working access, provide the wrong access level, provide incomplete instructions, provide access to the wrong account, fail to approve a login request, fail to complete two-factor authentication, fail to upgrade your platform, fail to connect or publish your domain where required, or fail to make your website capable of accepting the required code, ClientLab may pause, delay, reschedule, or convert the installation into a developer handover.
9A.5 Unsupported, Custom-Built, Agency-Managed, or Developer-Managed Websites
For websites that are not built on a supported platform, or where ClientLab determines that direct installation is not appropriate, ClientLab may provide a developer handover document instead of directly installing the code.
This includes, without limitation, custom-built websites, agency-managed websites, developer-managed websites, Shopify websites, Webflow websites, Duda websites, Framer websites, GoDaddy websites, HubSpot CMS websites, websites requiring FTP, SFTP, cPanel, hosting panel access, server access, GitHub, deployment pipelines, build tools, source-code access, custom development work, or specialist developer workflows, and websites where code changes must be made by your existing developer, agency, hosting provider, internal technical team, or another third party.
Where this applies, ClientLab’s responsibility is limited to preparing and providing the required code snippet and reasonable installation instructions. You are responsible for arranging installation through your website developer, agency, hosting provider, internal technical team, or other appropriate person.
ClientLab is not responsible for delays, errors, omissions, incorrect placement, failed installation, website issues, launch delays, or technical problems caused by your developer, agency, hosting provider, internal technical team, website provider, or any other third party involved in installing the code.
9A.6 Developer Handover and Completion of Installation Obligation
Where ClientLab provides a developer handover document, ClientLab’s website installation obligation is deemed complete when ClientLab sends the code snippet and installation instructions to you or to the contact details you provide for your developer, agency, hosting provider, or internal technical team.
The developer handover may include the code snippet, the general location where the code should be installed, the website or domain where the code is intended to be used, and any confirmation ClientLab reasonably requires after installation.
You are responsible for ensuring that your developer, agency, hosting provider, or internal technical team installs the code before your scheduled launch call or by any deadline stated by ClientLab during onboarding.
If the code has not been installed by your developer, agency, hosting provider, or internal technical team before the scheduled launch call, ClientLab may delay, reschedule, or modify the launch call. Any such delay is your responsibility and does not constitute late delivery, non-delivery, breach, or failure by ClientLab.
9A.7 Seven-Day Setup Timing, Pauses, and Resets
If your accepted offer, signed agreement, checkout page, payment authorization, or onboarding materials refer to a seven-day setup period, setup guarantee, or similar implementation timeframe, that period starts only once ClientLab has received all items reasonably required to begin implementation.
Required items may include, without limitation, completed onboarding forms, required business information, required website information, working website login access, the correct user role and permissions, access to the correct website account, sub-account, workspace, funnel, or location, any required website plan upgrade, any required domain connection or published-site status, any required developer, agency, or hosting-provider cooperation, any required payment, signed agreement, checkout acceptance, or payment authorization, and any other information, access, approval, or technical readiness reasonably required by ClientLab.
If, at any point during setup, ClientLab attempts to access your website or website platform and cannot log in, cannot access the correct account, does not have sufficient permissions, is blocked by two-factor authentication, discovers that your platform or plan cannot accept the required code, discovers that your domain is not connected or your site is not published where required, or determines that developer, agency, hosting, or third-party action is required, the seven-day setup period is paused and reset.
The seven-day setup period begins again only after you have corrected the issue, provided working access, completed any required upgrade, connected or published the website where required, arranged any required developer or agency action, and confirmed to ClientLab that the website is ready for installation or activation.
Delays caused by your failure to provide access, your website platform, your website plan, your developer, your agency, your hosting provider, your internal team, third-party platform restrictions, account permissions, domain issues, or any similar issue do not count against ClientLab’s setup period and do not create a refund right, service credit, chargeback right, cancellation right, or claim of non-delivery.
For unsupported, custom-built, agency-managed, or developer-managed websites, ClientLab’s website installation obligation is deemed complete for setup timing purposes when ClientLab sends the developer handover document containing the code and installation instructions, even if your developer, agency, hosting provider, or internal technical team has not yet installed the code.
9A.8 Installation Does Not Mean Immediate Visibility or Activation
The website code may not display a visible chat widget, AI assistant, tracking function, or other front-end feature immediately after installation.
After the code is installed, ClientLab may still need to verify installation, confirm the correct domain, complete configuration, activate the website or domain inside ClientLab-controlled systems, or perform other internal setup before the widget or related functionality becomes visible or operational.
You must not assume that the code has failed, or that ClientLab has failed to deliver the service, solely because the widget or related functionality is not visible immediately after installation.
ClientLab controls final activation of ClientLab-owned or ClientLab-managed systems. You agree not to modify, remove, copy, repurpose, reverse-engineer, transfer, or attempt to activate the code outside the approved website or approved use case.
9A.9 Backups and Website Risk
Before providing ClientLab with access to your website, website builder, hosting environment, funnel builder, page builder, or related platform, you are responsible for ensuring that your website has an up-to-date backup, restore point, version history, or other reasonable recovery method.
ClientLab is not responsible for creating, maintaining, testing, or restoring your website backups unless expressly agreed in writing.
You acknowledge that websites may be affected by platform bugs, plugin conflicts, theme conflicts, third-party scripts, hosting issues, caching, security settings, browser behavior, permissions, account restrictions, developer changes, agency changes, or other conditions outside ClientLab’s control.
ClientLab will use reasonable care when accessing supported website platforms for the limited purpose of installing or configuring the agreed code. However, ClientLab is not responsible for pre-existing website issues, fragile website configurations, plugin or theme conflicts, hosting failures, caching issues, platform outages, broken layouts, third-party script conflicts, loss of rankings, loss of traffic, loss of leads, lost revenue, business interruption, downtime, data loss, or restoration costs arising from your website environment, third-party platforms, or any person or provider other than ClientLab, except to the extent caused by ClientLab’s proven gross negligence or wilful misconduct.
9A.10 Third-Party Platform and Provider Limitations
ClientLab does not own or control WordPress, WordPress.com, Wix, Squarespace, GoHighLevel, HighLevel, ClickFunnels, Shopify, Webflow, Duda, Framer, GoDaddy, HubSpot, hosting providers, domain providers, website agencies, developers, plugin providers, theme providers, or any other third-party website platform or provider.
ClientLab is not liable for third-party platform rules, permission changes, plan restrictions, interface changes, outages, downtime, account locks, rejected logins, security blocks, two-factor authentication issues, API changes, code restrictions, script restrictions, custom-code limitations, publish restrictions, domain restrictions, hosting restrictions, developer workflow requirements, or any other limitation imposed by a third-party website platform or provider.
If a third-party platform, website provider, hosting provider, developer, agency, or other third party prevents, delays, restricts, removes, breaks, blocks, or changes the required code or related functionality, ClientLab may pause, delay, reschedule, modify, or limit implementation or support without refund, service credit, or liability, except where a non-waivable law requires otherwise.
SECTION 10
CLIENTLAB PRODUCTS, SERVICES, AND PRICES ON THE WEBSITE
10.1 Product and Service Availability
All prices, specifications, service descriptions, product descriptions, features, offers, subscriptions, implementation services, AI systems, automations, website widgets, integrations, and related services shown on https://www.clientlab.io or any affiliated or owned domain are subject to change for new customers without prior notice.
Any additional products, services, software, automations, AI systems, widgets, integrations, or related services made available by ClientLab will also be governed by these Terms unless separate terms are expressly provided.
ClientLab may add, remove, modify, rename, replace, suspend, or discontinue products, services, features, systems, automations, integrations, or offers at any time.
10.2 Price Modifications for Existing Subscribers
For existing subscribers, the base subscription price, billing frequency, setup fee, implementation fee, annual payment, and renewal terms are governed by the applicable signed agreement, checkout page, payment authorization, order form, or accepted offer.
For subscriptions billed every 4 weeks, ClientLab will provide notice of any base subscription price change before the updated price takes effect, allowing you to cancel future renewal payments if cancellation is permitted under your accepted offer.
For annual, yearly, or 52-week subscriptions, base subscription price changes will apply only upon renewal unless your signed agreement expressly states otherwise.
Usage charges, third-party pass-through costs, optional add-ons, supplier fees, communication costs, AI usage costs, integration costs, and metered charges may change separately from base subscription pricing as described in Section 8.
By continuing to use the Services after a notified pricing change becomes effective, you agree to the updated pricing and authorize ClientLab to charge your account accordingly.
10.3 Accuracy of Listings and Right to Cancel
ClientLab takes reasonable steps to ensure that pricing, product descriptions, service descriptions, checkout pages, and offer details are accurate and current.
However, if a product, service, subscription, setup fee, implementation fee, usage charge, discount, promotional offer, or payment term is mistakenly listed with incorrect pricing, incorrect specifications, incorrect availability, or incorrect commercial terms, ClientLab reserves the right to correct the error.
ClientLab may refuse, cancel, or require correction of any order placed based on an obvious pricing error, technical error, checkout error, payment-page error, automation error, or mistaken listing, even if the order has been submitted or payment has been attempted.
If payment has already been processed and ClientLab cancels the order before acceptance, setup, implementation, activation, or resource allocation has begun, ClientLab will issue a refund for the cancelled order unless otherwise required by law or stated in a signed agreement.
10.4 Descriptions, Disclaimers, and Errors
Descriptions, images, or references to products and services on the website may not be accurate, complete, current, or error-free. Packaging or visual representations may differ from the actual product delivered (where applicable to digital design files, templates, or marketing assets). Any reliance placed on such materials is at your own risk.
To the fullest extent permitted by law, ClientLab disclaims any liability for errors, inaccuracies, or omissions in product listings or marketing descriptions. No representation is made that product outcomes or system capabilities will match illustrations or hypothetical examples.
All sales are final except as explicitly provided in Sections 6 and 7 of these Terms.
10.5 Third-Party References
Any reference to third-party tools, platforms, templates, CRMs, payment processors, AI providers, communication providers, advertising platforms, analytics tools, integrations, software, or services is for informational or functional purposes only and does not constitute a warranty, endorsement, guarantee, or representation by ClientLab.
ClientLab is not liable for performance issues, outages, pricing changes, approval failures, rejected registrations, suspended accounts, policy changes, API changes, payment holds, account reviews, deliverability issues, data restrictions, or terms-of-use violations caused by or arising from third-party tools, platforms, providers, or services.
Your use of third-party services may be subject to separate terms, policies, fees, compliance requirements, and usage limits imposed by those third-party providers.
SECTION 11
DISCLAIMER: RESULTS MAY VARY FOR YOUR BUSINESS
11.1 Individual Outcomes Depend on Your Business
Every business is different. Results vary based on factors including your offer, pricing, market, reputation, advertising activity, lead quality, response speed, sales process, follow-up, team capacity, fulfilment quality, customer service, and use of the systems provided.
ClientLab provides tools, implementation support, automation systems, AI chat and qualification tools, CRM-related services, and related support, but your business outcomes remain dependent on your own business, team, market, execution, and customer interactions.
11.2 No Guarantees or Promised Outcomes
ClientLab does not guarantee any specific number of leads, appointments, booked jobs, sales, customers, revenue, profit, return on investment, conversion rate, response rate, or business outcome.
Any examples, estimates, benchmarks, projections, case studies, demos, or illustrations are provided to explain how the Services may work and do not represent a promise, guarantee, warranty, or expected result for your business.
Your results may be higher, lower, or materially different from any example shown.
11.3 Lead Generation vs. Guaranteed Customers
ClientLab does not sell guaranteed leads, guaranteed appointments, guaranteed customers, direct referrals, or guaranteed booked jobs.
ClientLab’s systems are designed to help engage, qualify, route, follow up with, and support leads or website visitors generated by your own marketing, website traffic, advertising, referrals, database, or other business activity.
You remain responsible for generating traffic and leads unless a signed agreement expressly states otherwise.
You also remain responsible for responding to leads, attending appointments, performing estimates, following up, closing sales, delivering work, and managing customer relationships.
11.4 Your Responsibility for Execution
ClientLab’s systems are designed to support your business operations, lead handling, qualification, follow-up, and workflow efficiency.
They do not replace your responsibility to manage your business, answer questions, review AI-assisted conversations where appropriate, contact prospects, attend appointments, sell your services, provide estimates, honor your offers, deliver work, and maintain customer relationships.
Failure to implement, monitor, use, or follow through with the systems provided may reduce or eliminate any benefit you receive from the Services, but it does not create a refund right or remove your payment obligations.
11.5 No Financial, Legal, or Tax Advice
We do not offer legal, financial, tax, or accounting advice, and nothing in our materials or conversations should be interpreted as such. You are advised to consult with licensed professionals before acting on any information provided through the ClientLab platform.
11.6 Illustrative Examples Only
Any examples, case studies, demos, testimonials, screenshots, projections, performance references, hypothetical calculations, or sample outcomes shown on our website, in sales conversations, in marketing materials, inside the platform, or during onboarding are illustrative only.
They are used to explain possible use cases, system function, workflow design, or business logic.
They do not promise, imply, or guarantee that you will achieve the same or similar results.
Your actual results depend on your own business, market, offer, advertising, lead quality, sales process, follow-up, staff, execution, and other factors outside ClientLab’s control.
SECTION 12
YOUR OBLIGATIONS WHILE RUNNING YOUR BUSINESS
12.1 Legitimacy of Business
By agreeing to these Terms, signing an agreement, completing checkout, authorizing payment, or using the Services, you confirm that you operate a legitimate business and have the legal authority, licenses, permissions, insurance, registrations, and capacity required to offer and deliver your products or services.
You also confirm that, to the best of your knowledge, neither you nor your business is subject to any current government investigation, regulatory action, prosecution, suspension, or restriction that would materially affect your ability to use the Services lawfully or responsibly.
ClientLab may request business information, compliance information, proof of authority, or supporting details where reasonably required for onboarding, setup, implementation, payment processing, third-party platform access, or legal compliance.
12.2 Legal Compliance
You agree to use ClientLab’s products, services, software, automations, AI systems, website widgets, CRM-related services, communication tools, and connected third-party services only in compliance with all applicable laws, regulations, platform rules, carrier rules, and industry standards.
You are solely responsible for ensuring that your business complies with all laws applicable to your advertising, marketing claims, customer communications, lead handling, sales process, estimates, pricing, offers, subscriptions, refunds, taxes, privacy practices, data handling, customer contracts, and service delivery.
If you request, enable, connect, or use email, SMS, MMS, voice, WhatsApp, telephony, AI chat, or other communication features, you are solely responsible for having the required consent, opt-in records, privacy policy language, disclosures, registration information, and compliance materials required by law, carriers, platforms, and service providers.
ClientLab may refuse, delay, pause, suspend, or disable any feature, automation, communication service, AI system, integration, or setup work if we believe required compliance information is missing, inaccurate, incomplete, rejected, or likely to create legal, operational, carrier, platform, financial, or reputational risk.
12.3 Notification of Legal Action
You agree to notify ClientLab without undue delay if your business becomes subject to any government investigation, regulatory inquiry, enforcement action, lawsuit, prosecution, platform suspension, carrier suspension, payment processor review, advertising account restriction, or other legal or compliance issue that may affect your use of the Services.
ClientLab reserves the right to suspend, restrict, delay, disable, or terminate Services if we determine that continued association with your business may create legal, operational, carrier, platform, financial, reputational, or compliance risk.
Termination, suspension, or restriction under this section does not entitle you to a refund unless a refund is expressly required by non-waivable applicable law.
12.4 Tax Responsibilities
You remain solely responsible for the collection, reporting, and payment of any applicable taxes, including but not limited to sales taxes, use taxes, VAT, and taxes arising from voluntary customer donations as referenced in Section 13. ClientLab is not responsible for calculating, collecting, or remitting any taxes on your behalf.
12.5 Indemnification
In the event of any violation of law, regulation, platform rule, carrier rule, third-party service term, customer obligation, privacy obligation, advertising rule, communication rule, or these Terms by you, your business, your staff, your contractors, your representatives, your customers, or your account users, you agree to indemnify, defend, and hold harmless ClientLab in accordance with the indemnification terms set forth in Section 21.
This includes claims, disputes, penalties, fines, chargebacks, payment disputes, platform suspensions, carrier complaints, customer complaints, legal demands, regulatory inquiries, or damages arising from your business operations, marketing claims, customer communications, lead handling, sales process, fulfilment, data handling, use of AI-assisted systems, or use of connected third-party services.
SECTION 13
VOLUNTARY CHARITABLE DONATIONS AND TAX IMPLICATIONS
ClientLab does not currently operate an active charitable donation, round-up, or commercial co-venture program.
If ClientLab offers a charitable donation, round-up, or similar program in the future, participation will be optional and any applicable terms, donation amounts, designated charity, tax treatment, handling of funds, refund rules, and required disclosures will be provided at the time of participation.
ClientLab does not provide tax, legal, or accounting advice regarding charitable donations.
This Section has no operational effect unless and until ClientLab publicly offers an active charitable donation or round-up program.
SECTION 14
AFFILIATE PROGRAM AND COMMISSIONS
14.1 Affiliate Program Status
ClientLab reserves the right, at its sole discretion, to establish and offer an Affiliate Program (“Affiliate Program”) at any time in the future. As of the effective date of these Terms, no such program is currently active. Any future program will be governed by additional terms and conditions, which will be published separately and may be updated or withdrawn at any time without notice. Nothing in this Section shall be construed as an offer, promise, or guarantee of participation, remuneration, or availability.
14.2 Relationship of Affiliates
If and when activated, the Affiliate Program shall be limited to independent contractors. Affiliates shall not be considered employees, agents, legal representatives, or partners of ClientLab for any purpose. Affiliates shall have no authority to bind ClientLab, and shall be solely responsible for their own expenses, taxes, legal compliance, and conduct.
14.3 Affiliate Disclosures and Compliance
All participants in any future Affiliate Program will be required to comply with all applicable laws, including but not limited to the U.S. Federal Trade Commission (FTC) Endorsement Guides and similar international laws, where applicable. Any review, testimonial, endorsement, or promotional material by an Affiliate must include a clear and conspicuous disclosure of the material connection to ClientLab, such as: “I earn commissions for purchases made through my links.” Income or earnings claims shall be strictly prohibited unless substantiated and disclosed in accordance with applicable legal requirements.
14.4 Data Sharing and Consent
If the Affiliate Program is activated in the future, ClientLab may provide the Affiliate with limited customer information necessary for commission tracking or promotional purposes, including but not limited to the name and email address of customers who purchase using an Affiliate link or identification number. By purchasing through such a mechanism, the customer consents to the disclosure of their information to the relevant Affiliate. This practice will be further governed by the ClientLab Privacy Policy.
14.5 Modification or Termination
ClientLab may suspend, modify, or terminate the Affiliate Program at any time without prior notice and without liability. Participation in any such program shall be subject to ClientLab’s approval and may be revoked at any time for any reason, including but not limited to failure to comply with applicable laws, misuse of promotional materials, or any breach of these Terms or other applicable agreements.
SECTION 15
CLIENTLAB'S FEEDBACK AND MEDIA USAGE
15.1 License to Use Feedback
By submitting any feedback (including reviews, comments, testimonials, user-submitted media, or usage data), you grant ClientLab a royalty-free, worldwide, perpetual, non-exclusive, and irrevocable license to use, reproduce, modify, publish, translate, distribute, and display such content in any format or media, including for promotional or commercial purposes. All such submissions are deemed non-confidential and non-proprietary.
15.2 Voluntary Feedback, Testimonials, and Disclosed Material Connections
ClientLab may request feedback, reviews, testimonials, case studies, comments, user-submitted media, or other statements from clients.
Any feedback, review, testimonial, case study, or statement provided by a client must reflect that client’s honest opinions, findings, beliefs, or experience.
ClientLab does not require, request, or permit false, misleading, fabricated, exaggerated, or scripted testimonials.
ClientLab may offer selected clients promotional pricing, founder terms, discounts, bonuses, service incentives, or other commercial benefits in connection with their overall participation, early adoption, implementation feedback, case study participation, or agreement to provide honest feedback.
Any such benefit does not require the client to provide a positive review, positive testimonial, specific wording, specific claim, or particular result statement.
Where required by law, platform rules, advertising standards, or reasonable marketing practice, ClientLab may disclose that a client received discounted pricing, founder terms, promotional terms, incentives, or another material benefit in connection with their relationship with ClientLab.
ClientLab reserves the right to decline, edit, redact, clarify, or refrain from publishing any feedback, review, testimonial, case study, or statement that ClientLab believes may be inaccurate, misleading, non-compliant, confidential, commercially sensitive, or otherwise unsuitable for publication.
15.3 Platform Data and Limitations of Verification
ClientLab may collect, retain, review, or reference certain platform-generated or client-reported data related to system usage, lead activity, AI conversations, appointments, workflow activity, advertising activity, reported deal values, or business outcomes.
Some data may come from connected platforms, automation logs, CRM records, analytics tools, screenshots, client statements, or user-reported information.
ClientLab does not audit, verify, or independently confirm all client-reported results, deal values, revenue figures, close rates, profit figures, or business outcomes.
ClientLab does not have access to your bank accounts, accounting systems, full sales records, tax records, or internal financial systems unless expressly provided by you.
Any platform data, screenshots, reported results, or client statements used for feedback, testimonials, case studies, examples, or marketing are subject to the limitations stated in these Terms.
15.4 No Guarantee of Results or Endorsement of Statements
All feedback, reviews, testimonials, case studies, screenshots, examples, reported results, or client statements are provided for illustrative purposes only.
Individual experiences will vary based on business model, market, offer, advertising activity, lead quality, sales process, follow-up, team capacity, fulfilment quality, customer service, and other factors outside ClientLab’s control.
ClientLab does not guarantee that you will achieve the same or similar results as any client, example, testimonial, case study, screenshot, or reported outcome.
Publication or display of any feedback, review, testimonial, case study, screenshot, or client statement does not constitute a guarantee, warranty, endorsement of accuracy, or promise of expected results.
15.5 Editorial Control and Review Rights
ClientLab reserves the right - but not the obligation - to review, edit, or decline to publish any submitted feedback. This includes correcting grammar, clarifying statements, redacting sensitive information, or omitting submissions deemed non-compliant or misleading. No compensation is provided for feedback submissions unless explicitly stated in a separate agreement.
15.6 Removal Requests
If you wish to withdraw or request the removal of feedback, you may contact [email protected]. ClientLab will make reasonable efforts to accommodate such requests, except where prohibited by applicable law or business recordkeeping obligations.
SECTION 16
COMPLIANCE WITH LAWS AND ANTI-HARASSMENT POLICY
16.1 Legal Compliance Obligations
You agree to comply with all applicable local, state, national, and international laws, statutes, ordinances, and regulations in connection with your use of ClientLab’s services. This includes, but is not limited to, compliance with laws and regulations related to marketing, advertising, data privacy, telecommunications, consumer protection, commercial co-venturing, and email and SMS communications, including without limitation:
- The Federal CAN-SPAM Act (15 U.S.C. § 7701)
- The Telephone Consumer Protection Act (47 U.S.C. § 227)
- The Telemarketing Sales Rule (16 C.F.R. § 310)
- The Federal Trade Commission’s Endorsement Guidelines (16 C.F.R. Part 255)
- The General Data Protection Regulation (EU) 2016/679 (GDPR)
- The California Consumer Privacy Act (CCPA)
- The Brazilian LGPD
- The UK Data Protection Act
You are solely and exclusively responsible for ensuring compliance with all applicable laws in the jurisdictions where you operate, and you are responsible for the conduct of all users acting on your behalf or under your account.
16.2 Messaging and Outreach Compliance
If you use any messaging, outreach, or automation tools, including but not limited to SMS software, email systems, browser-based notification tools, or AI-assisted messaging features, you agree that you are solely responsible for the content, timing, and legal compliance of those communications. You must ensure that all such communications are lawful and in full compliance with the applicable statutes listed in Section 16.1. ClientLab disclaims all liability related to any use or misuse of messaging functionality, regardless of whether the tools are provided by ClientLab, integrated third-party platforms, or independently sourced by you.
16.3 Third-Party Platform Limitations
ClientLab does not warrant the availability, accuracy, functionality, or compatibility of any third-party platform, including but not limited to: Facebook, Facebook Messenger, WhatsApp, Instagram, SMS gateways, email service providers, push notification systems, web browsers, or AI platforms. ClientLab is not liable for failures, delays, or issues caused by third-party platforms or APIs, nor for changes made by those third parties that affect your implementation or results.
16.4 Anti-Harassment Policy
ClientLab strictly prohibits the use of its platform, services, or any related tools to engage in harassment, abuse, or any conduct that interferes with the rights or safety of others. “Harassment” shall include, without limitation, unsolicited or repeated messaging, threats, defamatory or obscene communications, discrimination, intimidation, or stalking behavior, whether directed at other users, leads, employees, or members of the public. Violations of this policy may result in immediate suspension or termination of your access to the platform.
16.5 Enforcement and Indemnification
ClientLab reserves the right to investigate any reported or suspected violations of this Section and to take any action it deems appropriate, including suspension or termination of access, without prior notice. You agree to indemnify, defend, and hold harmless ClientLab from and against any claims, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or relating to your violation of this Section or any applicable law or regulation.
SECTION 17
DISCLAIMERS OF OTHER WARRANTIES
17.1 No Guarantee of Performance
Except where prohibited by law, the Website, its related software, services, and all content are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. ClientLab does not represent or warrant that the Website or services will be uninterrupted, error-free, or secure, or that they will function without delay or in combination with any hardware, software, system, or data not provided by ClientLab.
17.2 No Warranties Regarding Accuracy or Suitability
ClientLab makes no representations or warranties as to the accuracy, completeness, currency, or reliability of any information or materials provided. No information or content obtained by you from ClientLab or through the Website shall create any warranty not expressly stated in this Agreement.
17.3 Exclusion of Implied Warranties
To the fullest extent permitted by applicable law, all warranties, conditions, and representations not expressly stated in this Agreement, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are expressly disclaimed.
17.4 Limitation on Software and Data Use
ClientLab does not guarantee that any software or content provided will meet your specific requirements or expectations, or that data stored or transmitted through the platform will be accurate, complete, or preserved without loss.
17.5 Exceptions for Gross Misconduct
Nothing in this Section 17 shall exclude or limit any warranty or liability where such exclusion or limitation is unlawful, including in cases of fraud, willful misconduct, or gross negligence by ClientLab.
SECTION 18
LIMITATION OF LIABILITY; DISCLAIMERS
18.1 Limitation of Liability
Unless prohibited by law or otherwise inapplicable, neither ClientLab nor any of its employees, directors, shareholders, agents, independent contractors, or telecommunications providers shall be held liable for any incidental, consequential, special, exemplary, punitive, or other indirect damages, costs, fees, or claims arising from or related to this Agreement, including the Privacy Statement and DPA, your use of the products or services, your use or third-party use of the website, or any software or service provided. This includes, without limitation, loss of data, profits, goodwill, anticipated savings, or substitute services or products, even if ClientLab has been advised of the possibility of such losses.
This limitation applies to any theory of liability, whether based on contract, tort (including negligence or strict liability), statutory duty, or otherwise.
18.2 Limitation of Liability for Client-Used Privacy, Consent, and Compliance Templates
ClientLab may provide, host, configure, reference, or make available sample privacy policies, cookie notices, consent language, opt-in language, A2P/DLC registration language, advertising disclosures, communication disclosures, or other compliance-related templates, pages, examples, or documents for technical implementation or operational convenience.
Any such materials are provided as general templates only and are not legal advice, legal documents prepared specifically for your business, or a warranty of compliance for your business, industry, jurisdiction, advertising account, carrier registration, A2P/DLC application, communication practices, website, or customer data practices.
If you choose to use, adapt, publish, submit, link to, or rely on any ClientLab-provided template, sample page, hosted page, suggested wording, or compliance-related material, you do so at your own risk and remain solely responsible for reviewing, approving, maintaining, updating, and ensuring the legal sufficiency of that material for your business.
You are solely responsible for ensuring that any privacy policy, cookie policy, consent language, opt-in language, A2P/DLC registration material, advertising disclosure, communication disclosure, or compliance document used by your business complies with all applicable laws, platform rules, carrier rules, registration requirements, and service-provider requirements.
ClientLab shall not be liable for any claim, penalty, fine, rejection, suspension, carrier restriction, A2P/DLC registration issue, advertising account issue, platform restriction, customer complaint, regulatory action, payment dispute, or legal demand arising from your use, submission, publication, modification, non-use, misunderstanding, or failure to maintain any privacy, cookie, consent, communication, advertising, registration, or compliance-related template, page, example, or document.
18.3 Liability Cap
To the fullest extent permitted by law, ClientLab’s total cumulative liability for any claim arising out of or relating to the Sites, Services, software, automations, AI systems, implementation work, subscriptions, agreements, or these Terms shall not exceed the net ClientLab service fees retained by ClientLab under the applicable purchase or agreement during the twelve (12) months preceding the event giving rise to the claim.
For purposes of this liability cap, “net ClientLab service fees” means amounts retained by ClientLab for its own setup, implementation, subscription, support, software, automation, AI system, website widget, or service work.
Net ClientLab service fees exclude any amounts paid, consumed, incurred, passed through, reimbursed, or allocated to third-party providers, usage-based services, metered services, AI usage, CRM-related usage, communication services, carrier services, infrastructure, advertising spend, payment processing, bank fees, taxes, chargeback fees, compliance fees, registration fees, or other third-party costs connected to your account or use of the Services.
Amounts used, consumed, or incurred in delivering the Services to you do not increase ClientLab’s liability cap, even if those amounts were paid to ClientLab first and then paid, credited, allocated, or incurred through third-party providers or infrastructure used for your account.
This limitation applies whether the claim is based on contract, tort, negligence, strict liability, statute, equity, or any other legal theory, even if ClientLab has been advised of the possibility of such damages.
18.4 Exclusions from Limitation
The foregoing limitations shall not apply to claims arising out of:
- Intellectual property infringement by you or by ClientLab;
- Breach of confidentiality obligations;
- Regulatory penalties resulting from your failure to comply with applicable laws;
- Willful misconduct or gross negligence;
- Any indemnification obligations set forth in this Agreement.
18.5 Communication Services Usage
You agree to use any communication tools or messaging features (including SMS, MMS, email, or voice tools) provided through ClientLab in full compliance with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any jurisdiction-specific equivalents. You are solely responsible for obtaining any required consents and ensuring your messages comply with legal requirements. All communications are deemed to originate from you, and ClientLab is not the initiator or sender of any message transmitted through your account. ClientLab shall not be held liable for penalties, enforcement actions, or damages arising from your use of any communication service.
18.6 Local Law Safeguard
To the extent any provision of this section is held unenforceable in your jurisdiction, the remainder shall be interpreted to give effect to the parties’ intent to the fullest extent permitted by law.
SECTION 19
CHARGEBACKS, DISPUTES, DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER
19.1 Waiver of Jury Trial and Class Action
We want you to clearly understand your rights regarding dispute resolution. Unless prohibited by law, any dispute or claim that you or your business may have against ClientLab must be resolved through final and binding arbitration. This means you waive the right to a trial by jury, and you agree that any legal claims must be pursued on an individual basis. You also agree not to participate in or bring
any class action or representative proceeding, and the arbitrator shall not consolidate any such claims.
19.2 Informal Resolution Requirement
Before filing any legal claim, you agree to first contact us at [email protected] and allow up to 60 days for us to attempt to resolve the issue informally. This Section 19.2 does not apply to billing issues or payment-card disputes governed by Section 19.8.3, and nothing in this Section limits any non-waivable payment-network or legal rights.
19.3 Binding Arbitration Process
If a dispute cannot be resolved informally, you agree that it will be submitted to confidential, binding arbitration before the Bulgarian Chamber of Commerce and Industry (BCCI) at 9 Iskar Street, Sofia 1058, Bulgaria. The arbitration will follow the BCCI Commercial Arbitration Rules and Procedures in effect at the time of filing.
19.4 Remote Arbitration and Language
Unless both parties agree otherwise in writing, all hearings will be conducted by secure video conference. Arbitration will be conducted in English by a single neutral arbitrator, unless the parties request a panel. The single-arbitrator option significantly reduces costs for both parties.
19.5 Fairness, Accessibility, and Cost
Arbitration in Bulgaria typically costs significantly less than comparable proceedings in the United States, and the use of remote video further minimizes expense. ClientLab will cover the initial arbitration filing fees, and if the arbitrator rules in ClientLab’s favor, the arbitrator may require you to reimburse those fees to the extent permitted by applicable law and the applicable arbitration rules.
Each party will bear its own legal fees unless the arbitrator decides otherwise. The arbitrator may reallocate costs as part of the final decision.
19.6 Scope and Authority
The arbitrator has exclusive authority to resolve any dispute about the interpretation, enforceability, or scope of this agreement—including this arbitration clause. The arbitrator will apply Bulgarian substantive law. Any award will be final and may be entered in any court of competent jurisdiction.
19.7 Time Limit for Claims
Except where a longer period is required by non-waivable applicable law, all claims must be brought within one year of when the issue first arose, including the 60-day informal resolution period described above.
19.8 Chargebacks and Payment Disputes
19.8.1 Finality of Payments
All setup fees, implementation fees, subscription fees, annual payments, recurring 4-weekly subscription payments, usage charges, overages, optional add-ons, and additional service charges paid to ClientLab are final and non-refundable except where expressly stated in these Terms, in a signed agreement, in an accepted checkout or payment authorization, or where required by non-waivable applicable law.
Dissatisfaction with results, failure to generate sales, failure to receive appointments, failure to use the Services, failure to complete onboarding, failure to implement the systems, partial use, non-use, misunderstanding after accepting the agreement or checkout terms, or a change in personal or business circumstances does not create a valid basis for a refund, chargeback, payment dispute, bank dispute, reversal request, or refund claim.
19.8.2 Permitted Chargeback Reasons
Under this Agreement, a chargeback or payment dispute will only be considered valid, and not a breach of contract, if it is strictly based on one of the following recognized card-network justifications:
- Fraudulent Transaction – Your card was used without your authorization and you provide documented evidence.
- Non-Delivery of Goods/Services – You did not receive the product or service you paid for within the agreed timeframe and ClientLab failed to remedy the issue after notification.
- Duplicate Charges – You were accidentally charged more than once for the same purchase.
- Cancelled Recurring Billing – You were charged after properly cancelling under the terms outlined.
- Technical Failure – You were charged but could not access the service due to a verified system failure on our part.
All other chargebacks, including those based on dissatisfaction with a service that was delivered as described, will be considered invalid.
19.8.3 Mandatory Pre-Chargeback Resolution
If you experience a billing issue, payment issue, transfer issue, charge issue, or account billing concern, you must:
Contact [email protected] and explain the problem in reasonable detail.
Provide any relevant documents, screenshots, bank records, processor notices, or other supporting information.
Allow at least seven (7) business days for ClientLab to investigate and respond.
Any chargeback, payment dispute, bank dispute, processor complaint, reversal request, payment recall attempt, fraud claim, or external billing complaint filed without completing this process may be treated as a breach of contract and may be submitted as evidence to the payment processor, bank, card issuer, arbitrator, court, collection agency, or other relevant body.
19.8.4 Friendly Fraud and Repercussions
We take so-called friendly fraud seriously. This refers to cases where a buyer knowingly enters into a valid agreement and later initiates a false chargeback. Friendly fraud and frivolous chargebacks are a growing problem for businesses and it affects a business' ability to bank in a very real way.
In such cases, ClientLab may:
- Revoke access to products, services, or subscriptions.
- Initiate legal action to recover the disputed amount, damages, and legal costs.
- Ban future purchases from ClientLab and its affiliated companies.
If a chargeback is reversed in ClientLab’s favor, you agree to reimburse us for any related fees or penalties incurred during the dispute process.
19.8.5 Documentation and Evidence
ClientLab may retain and submit records as evidence in response to any chargeback, card dispute, payment dispute, bank dispute, processor complaint, reversal request, payment recall attempt, fraud claim, arbitration, legal claim, collection action, or external billing complaint.
Such records may include signed agreements, checkout acceptances, checkbox or clickwrap records, payment authorization records, Wise consent page records, Stripe checkout records, payment processor records, bank transfer references, invoices, receipts, order confirmations, email confirmations, SMS confirmations, timestamp records, IP logs, access logs, onboarding records, support records, usage records, communication records, and any other evidence showing acceptance, authorization, delivery, access, usage, or performance of the Services.
You agree that these records may be used to demonstrate that you accepted the applicable terms, authorized the payment, received access to the Services, received delivery or implementation work, used the Services, or failed to follow the required dispute-resolution process.
19.8.6 Consumer Protection Rights
Nothing in this Agreement limits your rights under mandatory credit card network regulations or applicable laws. ClientLab honors all legitimate disputes that meet network standards. The non-disputable language above only applies to invalid disputes, such as dissatisfaction with a service that was delivered as promised.
19.9 Arbitration Opt-Out Right
You may opt out of the arbitration provision within 30 days of your first acceptance of these Terms by emailing [email protected] with your name, address, and a clear intent to opt out.
19.10 Severability
If the class action waiver is ruled unenforceable, the entire arbitration clause will be void. If any other part of this section is found unenforceable, the rest remains in effect.
By completing your purchase, you acknowledge and agree to these terms in full.
SECTION 20
ADDITIONAL REMEDIES FOR CLIENTLAB
20.1 Injunctive Relief for Intellectual Property and Confidentiality
Notwithstanding the binding arbitration agreement in Section 19, either party may seek preliminary or permanent injunctive relief, or other equitable remedies, in a court of competent jurisdiction located in Bulgaria, solely to prevent or address the actual or threatened misappropriation, misuse, or unauthorized disclosure of:
- That party’s intellectual property,
- Trade secrets, or
- Confidential information.
Such relief may be pursued in a court of competent jurisdiction located in Bulgaria or, if mutually agreed by the parties, conducted via secure video conference proceedings.
This limited exception shall not be construed to permit litigation of any other type of claim, nor shall it waive the agreement to resolve all other disputes through binding arbitration.
20.2 Limitation of Exception
This limited right to seek equitable relief:
- Applies only to the extent necessary to prevent irreparable harm that cannot be remedied by monetary damages alone,
- Does not affect the enforceability of the arbitration agreement for all other claims,
- Shall not be used to bypass or delay arbitration of unrelated issues, and
- Does not waive the mutual agreement to arbitrate all other disputes as described in Section 19.
20.3 Consent to Jurisdiction for Equitable Relief
You and ClientLab irrevocably consent to the exclusive personal jurisdiction and venue in the courts of Bulgaria for any claims falling within the scope of this limited exception, and waive any objection based on forum non conveniens or personal jurisdiction.
SECTION 21
INDEMNIFICATION
21.1 Indemnification Obligation
You agree to indemnify, defend, and hold harmless ClientLab, its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, demands, actions, losses, liabilities, damages, fines, penalties, costs, expenses, and legal fees arising out of or related to:
Your breach of these Terms, any signed agreement, checkout terms, payment authorization, or incorporated policy.
Your use or misuse of the Sites, Services, software, automations, AI systems, website widgets, workflows, templates, integrations, or third-party services.
Your business operations, offers, pricing, advertising, marketing claims, customer communications, sales process, estimates, fulfilment, customer service, or follow-up.
Any content, data, materials, prompts, instructions, customer information, lead information, or business information provided, uploaded, connected, approved, or used by you or on your behalf.
Any AI-assisted communication, automation, message, output, recommendation, routing, qualification, or workflow used in connection with your business.
Your violation of any law, regulation, platform rule, carrier rule, payment processor rule, third-party service term, privacy obligation, communication rule, advertising rule, or customer obligation, including but not limited to any failure to comply with the specific statutes and communication obligations expressly outlined in Section 16 (Compliance with Laws and Anti-Harassment Policy).
Any act, omission, misuse, or breach by your employees, contractors, representatives, agents, customers, account users, or anyone acting under your account or on your behalf.
21.2 Limitation
This indemnification obligation applies only to third-party claims and does not require you to indemnify ClientLab in any dispute between you and ClientLab unless such dispute arises from your breach of contract or willful misconduct.
21.3 Process and Cooperation
ClientLab will promptly notify you in writing of any indemnifiable claim, and you will have the right to control the defense and settlement of any such claim, subject to ClientLab’s right to reasonably participate in the defense at its own expense. You agree to cooperate fully as reasonably required in the defense of any claim.
21.4 Jurisdiction-Specific Rights Preserved
Nothing in this section is intended to override or waive any mandatory consumer protection rights under the law of your jurisdiction, to the extent such rights cannot be lawfully waived or limited by contract.
SECTION 22
COPYRIGHT INFRINGEMENT AND TAKEDOWN PROCEDURES
22.1 DMCA Policy Incorporated by Reference
ClientLab respects the intellectual property rights of others and expects users of its services to do the same. For detailed information, please refer to our DMCA Policy , which is fully incorporated into these Terms by reference.
22.2 Submitting a Copyright Infringement Notice
If you believe that any material available on or through the Website infringes your copyright, you or your authorized representative may submit a written notice requesting that the allegedly infringing material be removed or access to it disabled. Notices must include the required elements as outlined in the DMCA and may be sent by mail or email to:
ClientLab — Legal Department
Avatar First Ltd
44B Popova Shapka Street, Floor 3, Apt. 8
1505 Sofia, Bulgaria
Email: [email protected]
22.3 Submitting a Counter-Notice
If you believe that a copyright infringement notice has been submitted against you in error, you may send us a written counter-notice. Your counter-notice must also comply with the requirements of the DMCA.
22.4 Response and Handling
ClientLab will review all notices and counter-notices that comply with the DMCA. If appropriate, ClientLab may remove or disable access to the allegedly infringing content and may notify the party responsible for posting it. Repeat infringement may result in termination of access to the Website or services.
SECTION 23
EXTERNAL LINKS
23.1 Third-Party Websites
The Website may contain links to external websites that are not operated or controlled by ClientLab. These links are provided for your convenience only.
23.2 Disclaimer of Responsibility
ClientLab is not responsible for the content, accuracy, privacy practices, or performance of any third-party websites. Your use of any third-party sites is subject to their respective terms and policies. Please refer to our Privacy Policy and DPA for more details on how we handle data in connection with third-party services.
SECTION 24
END OF AGREEMENT / TERMINATION
24.1 Activation of Agreement
This Agreement becomes effective when you first access the Sites, use the Services, submit information, complete an application, sign an agreement, check a consent box, authorize payment, complete checkout, make a payment, enter payment details, complete a Wise payment page, complete a Stripe checkout, submit an onboarding form, or otherwise accept or use any ClientLab product or service.
Your continued access to or use of the Sites or Services confirms your ongoing agreement to these Terms and any applicable signed agreement, checkout terms, payment authorization, or incorporated policy.
24.2 Suspension or Termination by ClientLab
ClientLab may suspend, restrict, pause, disable, or terminate your access to the Sites or Services if you breach these Terms, fail to make payment when due, fail to maintain a required payment method on file, misuse the Services, provide inaccurate information, fail to complete required onboarding or compliance steps, violate applicable law, create legal or compliance risk, misuse communication features, misuse AI systems, misuse automations, violate third-party platform rules, or otherwise create operational, financial, reputational, carrier, supplier, platform, or technical risk.
ClientLab may also suspend or restrict specific features, automations, AI systems, communication tools, integrations, outbound activity, account access, or implementation work where reasonably necessary to protect ClientLab, third-party providers, platform access, legal compliance, service stability, or other users.
Suspension, restriction, or termination under this section does not waive your obligation to pay any fees, charges, usage, overages, optional add-ons, additional services, or other amounts already due.
24.3 Effect of Termination and Surviving Obligations
Upon termination, cancellation, expiry, or suspension of your account, subscription, agreement, or access, your right to access and use the Services immediately ends or is limited as determined by ClientLab, unless otherwise stated in a signed agreement.
ClientLab may disable access to software, automations, AI systems, website widgets, workflows, templates, account areas, integrations, communication tools, support, implementation work, and related services.
Termination, cancellation, expiry, or suspension does not relieve you of any obligation to pay amounts already due, including setup fees, implementation fees, subscription fees, annual payments, recurring charges, usage charges, overages, optional add-ons, additional services, third-party pass-through costs, or other approved charges.
All provisions that by their nature should survive termination will survive, including payment obligations, intellectual property rights, license restrictions, confidentiality obligations, warranty disclaimers, liability limitations, indemnification obligations, chargeback and dispute provisions, arbitration provisions, class action waiver, governing law, and any other provisions necessary to enforce these Terms or any signed agreement.
SECTION 25
NON-RENUNCIATION
ClientLab's failure or delay to exercise any of its rights, powers or remedies under this Agreement shall not constitute a waiver, nor shall any partial or single exercise of such rights, powers, or remedies prevent any other or further exercise of such rights, powers, or remedies, or the exercise of any other rights, powers, or remedies under this Agreement. Any waiver of any right or obligation under this Agreement shall only be effective if it is in writing and signed by ClientLab.
SECTION 26
JURISDICTION AND GOVERNING LAW
This agreement and any issue or conflict arising from or related to this agreement, including your use of the website, our Privacy Statement, or DPA, or any matter concerning ClientLab, including your purchase and use of any service or product, shall be governed by the laws of Bulgaria (an EU country) without regard to its conflicts of law principles. If the arbitrator or a court of competent jurisdiction determines that any claim or dispute is excluded from the arbitration agreement in Section 19, the parties agree that the claim or dispute shall be exclusively brought in the courts located in Sofia, Bulgaria. You hereby consent to the exclusive personal jurisdiction of such courts and waive any challenge to their jurisdiction or venue. All claims must be brought on an individual, non-class, non-representative basis. You waive any right to bring such claims on a class-wide or representative basis. If you have any questions or concerns about this section, please contact us at [email protected]. Where legally permissible, the parties agree that any such proceedings may be conducted via secure video conferencing, unless both parties expressly agree otherwise.
SECTION 27
EVENTS BEYOND CONTROL
ClientLab will not be held responsible for any delay, damage, or failure caused by events beyond our reasonable control, such as acts of nature or other causes.
SECTION 28
TRANSFER OF RIGHTS
ClientLab reserves the right to transfer its rights under this Agreement at any time without giving prior notice to you. You may not transfer any of your rights or obligations under this Agreement without the prior written consent of ClientLab or its assigns.
SECTION 29
ELECTRONIC AGREEMENT
All information transmitted through the Website, Sites, checkout pages, contract pages, payment authorization pages, onboarding forms, account areas, email, SMS, electronic signature tools, or other electronic media is considered electronic communication.
By communicating with ClientLab electronically, checking a consent box, signing electronically, completing checkout, authorizing payment, submitting an onboarding form, or using the Services, you agree that ClientLab may communicate with you electronically.
Electronic communications, notices, disclosures, agreements, checkout acceptances, payment authorizations, signatures, confirmations, and other electronic records have the same legal force and effect as written communications and handwritten signatures, to the fullest extent permitted by law.
By accepting these Terms, you agree that transactions, contracts, signatures, payment authorizations, and records conducted electronically are binding and enforceable.
You acknowledge that you have the necessary equipment, software, internet access, and ability to access, download, print, and retain electronic communications and records.
SECTION 30
CHANGES TO THE AGREEMENT
You can find the latest version of these Terms at https://clientlab.io/terms.
ClientLab reserves the right, at its sole discretion, to modify, update, or replace any part of these Terms or any documents incorporated by reference, including the Privacy Policy and Data Processing Addendum, by posting the updated version on our website or by another reasonable method.
Material changes that affect your legal rights, payment obligations, cancellation rights, service access, or dispute rights will be communicated by email, account notice, website notice, checkout notice, contract notice, or another conspicuous method.
It is your responsibility to keep your contact information current.
Your continued use of the Sites or Services after the updated Terms become effective constitutes acceptance of those changes.
If you do not agree to the updated Terms, you must stop using the Sites and Services and cancel any future renewals where cancellation is permitted under your signed agreement, checkout terms, payment authorization, or these Terms.
Changes to base subscription pricing, usage charges, pass-through costs, optional add-ons, and renewal pricing are governed by Section 8, Section 10, and any applicable signed agreement, checkout terms, or payment authorization.
SECTION 31
YOUR ADDITIONAL REPRESENTATIONS AND WARRANTIES
By using the ClientLab website, you represent and warrant that:
31.1 You are at least eighteen (18) years old or the legal age of majority in your jurisdiction.
31.2 You own, operate, or have legal authority to act on behalf of the business for which you are accessing the Sites, using the Services, signing an agreement, completing checkout, authorizing payment, submitting onboarding information, or purchasing any ClientLab product or service.
31.3 You have read and agree to the terms and conditions contained in this Agreement and all documents incorporated by reference.
31.4 You will not resell, re-distribute, or export any products or services obtained from ClientLab in violation of applicable law.
31.5 You confirm that all information you provide to ClientLab is accurate, complete, current, and may be relied upon by ClientLab for sales, contracting, checkout, payment, onboarding, setup, implementation, compliance, support, billing, service delivery, and account administration. You agree that ClientLab may contact you or your business by email, phone, SMS, postal mail, account notice, or other reasonable method for purposes related to sales, agreements, checkout, payment, onboarding, implementation, service delivery, support, billing, compliance, account administration, or order-related communication.
31.6 To the best of your knowledge, neither you nor the business you represent is currently subject to any government enforcement action, pending investigation, lawsuit, platform suspension, carrier suspension, payment processor restriction, advertising account restriction, or other legal, regulatory, compliance, or operational issue that would materially affect your ability to perform under this Agreement or use the Services lawfully and responsibly.
31.7 If you become aware of any investigation, legal proceeding, enforcement action, platform suspension, carrier suspension, payment processor restriction, advertising account restriction, or other issue that could materially affect your obligations or ClientLab’s ability to provide Services, you agree to notify ClientLab promptly and in good faith. ClientLab reserves the right to pause, restrict, suspend, or terminate service in accordance with Section 24 if we determine that continued performance presents legal, regulatory, compliance, operational, platform, carrier, supplier, payment, financial, or reputational risk.
SECTION 32
SEVERABILITY
If any provision of this Agreement is found by an arbitrator or court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable. The provision in question may be modified or removed from the Agreement to the extent necessary to make it enforceable and consistent with the rest of the Agreement.
SECTION 33
ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Data Processing Addendum, any signed agreement, checkout terms, payment authorization, accepted order form, consent checkbox, incorporated policy, and any other document expressly incorporated by reference, constitute the entire agreement between you, your business, and ClientLab regarding your access to and use of the Sites and Services.
This Agreement governs your access to and use of the Sites, Services, software, automations, AI systems, website widgets, implementation services, support, payment pages, contract pages, checkout pages, and any ClientLab product or service you purchase, access, attempt to use, or receive.
Any prior or contemporaneous discussions, proposals, sales calls, emails, messages, presentations, examples, demos, marketing materials, or understandings are superseded by this Agreement unless expressly included in a signed agreement, checkout terms, payment authorization, accepted order form, or written amendment signed by ClientLab.
SECTION 34
AI AGENT USAGE TERMS
These AI Agent Usage Terms ("AI Terms") supplement the ClientLab Terms of Service and govern your use of AI-driven services and features (the “AI Services”) provided by the ClientLab platform. By accessing or using the AI Services, you acknowledge that you have read, understood, and agree to these AI Terms, which are incorporated into and form part of the ClientLab Terms of Service.
34.1 AI Services as Client Tools
ClientLab may provide access to AI-powered tools, agents, workflows, automations, website chat systems, conversation systems, platform AI features, content tools, qualification tools, routing tools, summary tools, and other AI-assisted or AI-enabled services (“AI Services”).
These AI Services may be used for functions including, but not limited to, website chat, lead qualification, customer interaction, email communication, SMS-based conversation handling, content generation, workflow automation, appointment routing, summaries, and other business support functions.
When you enable, configure, approve, or use AI Services in connection with your business, those AI Services act as tools used by or on behalf of your business.
Any communication, output, recommendation, message, summary, qualification, routing decision, or other action generated or assisted by AI Services in connection with your business is treated as originating from your business, not independently from ClientLab.
You remain solely responsible for the legality, accuracy, completeness, suitability, review, approval, and use of any AI-assisted output, communication, workflow, or decision connected to your business.
34.2 Accuracy and Limitations
ClientLab’s AI Services utilize advanced technology to provide accurate and effective solutions; however, there are limitations to the AI’s capabilities.
You agree that:
- AI-generated content, including messages, responses, and actions, may not always be accurate, appropriate, or error-free.
- ClientLab makes no guarantee of the correctness or suitability of any content generated by the AI Services.
- You will review and supervise any critical or legally significant communications or actions generated by the AI Services to ensure accuracy and compliance with your business needs and legal requirements.
- The AI Services may rely on third-party data sources, algorithms, or training data.
- ClientLab disclaims responsibility for the content, accuracy, or effectiveness of any third-party data sources used by the AI Services.
- You will not rely on AI-generated content for any legal, financial, or medical decisions without independent review.
34.3 AI Data Collection and Processing
The use of AI Services may involve the collection and processing of personal data and other sensitive information. By using the AI Services, you consent to the following:
- AI-driven interactions may collect and analyze data from leads, customers, or other third parties as part of its functionality (e.g., lead qualification, customer communication).
- Any personal data processed through the AI Services is handled in accordance with the ClientLab Privacy Policy and Data Processing Addendum (DPA), which outlines how such data is collected, used, stored, and protected.
- You are responsible for ensuring that you have obtained the necessary consent and provided the required notices to all individuals whose data is processed by the AI Services in accordance with applicable data protection laws.
34.4 Ownership, License, and Use of AI Outputs
ClientLab retains all rights, title, and interest in its AI systems, prompts, workflows, automations, templates, configurations, strategies, methods, documentation, software, platform logic, training materials, and related intellectual property.
You do not acquire ownership of ClientLab’s AI systems, prompts, workflows, automations, templates, configurations, strategies, methods, software, or underlying technology by using AI Services.
Subject to your compliance with these Terms and any applicable signed agreement, ClientLab grants you a limited right to use AI-generated outputs created through your account for your own internal business purposes.
You are responsible for reviewing, approving, editing, rejecting, or supervising AI-generated outputs before relying on them for important business, legal, financial, customer-facing, or compliance-related decisions.
You may not copy, extract, reverse-engineer, resell, sublicense, transfer, or use ClientLab’s AI systems, prompts, workflows, automations, templates, configurations, strategies, or methods to create or support a competing product, service, agency offering, SaaS offering, or third-party service.
34.5 No Guarantee of AI Outcomes
ClientLab does not guarantee that AI Services will produce accurate, complete, lawful, compliant, persuasive, profitable, or commercially successful outputs.
AI Services may generate incorrect, incomplete, outdated, misleading, unsuitable, unexpected, or non-compliant outputs.
ClientLab disclaims liability for any decisions, actions, omissions, losses, disputes, customer complaints, regulatory issues, platform issues, or business outcomes arising from your use of or reliance on AI Services or AI-generated outputs.
ClientLab is not responsible for ensuring that AI-generated outputs match your business goals, legal obligations, customer obligations, pricing, offers, policies, promises, tone of voice, fulfilment capacity, or sales process.
You remain solely responsible for supervising AI Services, reviewing outputs where appropriate, correcting errors, and deciding whether and how to use AI-generated outputs in your business.
34.6 Prohibited Uses
In addition to the prohibitions outlined in the general Terms of Service, the following specific restrictions apply to the use of AI Services:
You may not use AI-generated content to engage in illegal activities, spread misinformation, or harm any individuals, organizations, or entities. You may not use the AI Services to create or disseminate harmful, offensive, discriminatory, or abusive content. You may not use AI-generated content to engage in misleading advertising, spam, or other deceptive practices.
34.7 AI System Updates and Modifications
ClientLab reserves the right to update, modify, or discontinue the AI Services at any time without prior notice. These updates may include improvements to AI functionality, changes to the underlying algorithms, or removal of certain features. You acknowledge and agree that:
- ClientLab may modify or upgrade the AI Services to improve performance, address security concerns, or comply with legal requirements.
- Continued use of the AI Services after such updates or modifications will constitute your acceptance of the changes.
34.8 Termination of AI Services
Upon termination, cancellation, suspension, expiry, or non-payment, ClientLab may disable your access to AI Services, AI systems, workflows, automations, prompts, configurations, templates, website widgets, connected tools, account areas, and related services.
Termination does not transfer ownership of ClientLab’s AI systems, prompts, workflows, automations, templates, configurations, strategies, methods, software, or related intellectual property to you.
You must stop using ClientLab-owned AI systems, prompts, workflows, automations, templates, configurations, strategies, methods, software, account access, and related services after termination unless ClientLab expressly agrees otherwise in writing.
Termination does not automatically prevent you from continuing to use ordinary AI-generated outputs already created through your account for your own internal business purposes, provided that such use does not involve continued access to, copying of, reverse-engineering of, resale of, or misuse of ClientLab’s systems, prompts, workflows, automations, templates, configurations, strategies, methods, or intellectual property.
SECTION 35
CONTACTING US
If you have questions about these Terms, your agreement, billing, support, or ClientLab’s products and services, you may contact us at [email protected].
For billing-related questions, payment issues, cancellations, disputes, or account payment matters, you should contact [email protected] where that address is provided in these Terms, your signed agreement, checkout page, payment authorization, or account materials.
You may also contact us by mail at:
Avatar First Ltd
Company registration number: 206445678
44B Popova Shapka str, floor 3, apt. 8
1505 Sofia
Bulgaria
Notices to you may be made by posting on https://clientlab.io/terms or other sites owned or controlled by ClientLab, by email, through your account, through a checkout or contract page, or by regular mail at ClientLab’s discretion.
Copyright 2026 - ClientLab - All Rights Reserved.
DISCLAIMER: Earnings, Legal and Affiliate Disclosure
The ClientLab website is an independent entity and is not affiliated with or endorsed by Facebook™, Google™, Snapchat™, Twitter™, or any other social media platform. All trademarks, product names, logos, and brands are the property of their respective owners. Any use of these names, logos, and brands on the ClientLab website is purely for identification purposes and does not imply any endorsement or affiliation.
Please be aware that all results mentioned on the ClientLab website are not typical, and the website is not guaranteeing that you will achieve the same results. The strategies and case studies presented are estimates of what is possible. The ClientLab team has no way of knowing how well you will do, as we do not know you, your background, your business model, or your work ethic. Therefore, we do not guarantee or imply that you will get better results or earn more money, or that you will do as well, especially if the techniques are not implemented.
ClientLab provides business implementation services, automation systems, AI-assisted tools, CRM-related services, and related support. Any information on this website is general in nature and does not constitute legal, financial, tax, accounting, or professional advice. Users are strongly advised to seek the advice of qualified professionals, including attorneys and accountants, before acting on any information provided on the website. If advice concerning legal or related matters is needed, the services of a fully qualified professional should be sought before taking any action. ClientLab information, products, and services are not intended to be used as a source of legal or accounting advice. It is important to be aware of any laws which govern business transactions or other business practices in your country and state as they can differ greatly.
All information provided on the ClientLab website is general in nature and not specific to any individual user.
Users of ClientLab products, services, and website are strongly advised to do their own due diligence when it comes to making decisions. All information, products, and services provided by ClientLab should be independently verified by qualified professionals. The ClientLab team is not responsible for the success or failure of any decisions made by users in relation to any information presented on the website.
ClientLab is a trading name of Avatar First LTD, Company registration number: 206445678 44B Popova Shapka str, floor 3, apt. 8, 1505, Sofia, Bulgaria.
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© Copyright 2026. ClientLab. All rights reserved.